Healthcare Customer Service Representative

Why Join Pathways?

• Work in a supportive team environment and amazing corporate culture.
• Impact patients' lives directly by providing in-home care.
• Opportunities for continued growth and professional development.

Position Details:

• Main Office location: Westwood, MA
• Job Type: Full Time
• Schedule: Monday - Friday
• Training: Initially about 6 weeks in-office training
• Remote role with possible office days for meetings/additional training

Responsibilities:

• Interact with patients in a positive and professional manner via telephone  
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information 
• Maintain strict compliance to HIPPA and patient privacy 
• Perform other related job duties as assigned

Qualifications:

• Excellent customer service skills 
• Positive attitude and energetic personality 
• Computer and technologically savvy 
• Ability to multitask 
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes

Our Benefits:

• Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account.
• Flexible schedule to promote work-life balance.
• Opportunities for leadership development and professional growth.

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!