Healthcare Customer Service Manager

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Purpose of the position:

• This person will oversee 6-10 employees in the call center department. These employees will be taking calls from providers pertaining to HEDIS measures

Day to Day Duties:

• Ensure the team meets it’s goals and objectives through effective hiring, performance management, coaching and career development

• Develop, implement and maintain materials and programs ensuring production and quality standards are met

• Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness

Qualifications

• Recent healthcare experience

• Extensive years of call center experience

• Several years of management experience

• Knowledgeable with HEDIS

• Managed care background

Additional Information

Advantages of this Opportunity: 

• Competitive salary, negotiable based on relevant experience

• Fun and positive work environment

• Right to Hire opportunity

• Can start right away!

Interested in being considered? 

If you are interested in being considered for this position, apply to MJ Basan of Healthcare Support ASAP!!