Healthcare Compliance Manager

Ready to make a difference in patient care and compliance excellence? Apply today and join a team that’s transforming lives. RS Medical has helped empower over 1.5 million patients to live pain-free, active lives — all from the comfort of their homes. RS Medical designs and builds prescription-grade medical devices that provide pain relief and muscle rehabilitation. Our DME products empower patients suffering from severe, often debilitating musculoskeletal conditions to get safe and effective on-the-spot treatment at home. 

As our Compliance Manager, you’ll lead RS Medical’s efforts to uphold the highest standards of regulatory integrity and patient privacy. You’ll serve as both Compliance and Privacy Officer, ensuring our operations meet federal, state, and industry standards while supporting our mission to deliver safe, effective care. This is a full time, hybrid position. 

 *Candidates must reside in the Vancouver, WA or Portland, OR metropolitan area to be considered for this role. We’re excited to welcome local talent or those already planning a move! However, this position does not include relocation support.*

What You’ll Be Doing

• Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct.
• Manages day-to-day operation of the Compliance Program.
• Develops and periodically reviews and updates Standards of Conduct to ensure continuing currency and relevance in providing guidance to management and employees.
• Collaborates with other departments to direct compliance and privacy issues to appropriate existing channels for investigation and resolution. 
• Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations.
• Reviews and responds to escalated customer complaints, including handling patient communication as well as proper documentation of actions taken and resolution. 
• Investigates, analyzes, and reports, as required, on product complaints, including handling patient communication as well as associated documentation.
• Acts as an independent review and evaluation body to ensure that compliance and/or privacy issues/concerns within the organization are being appropriately evaluated, investigated, and resolved.
• Monitors, and as necessary coordinates, compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
• Identifies potential areas of compliance and/or privacy vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.
• Responsible for the oversight of the company’s Performance Improvement Plan.
• Provides reports on a quarterly basis, and as directed or requested, to keep the Corporate Compliance Committee of the Board and senior management informed of the operation and progress of compliance efforts.
• Oversees and maintains corporate accreditation, currently limited to ACHC. This includes notification of required events, survey completion, mock audits, performance improvement tracking, and audit participation. 
• Maintains the proper state pharmacy or DME required licensure in all 50 states.
• Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required.
• Responds to Office of Civil Rights (OCR) requests.
• Responds to State requests.
• Holds membership on the company Safety Committee.
• Monitors government sites for news, changes, and updates in rules and security that might impact company’s Compliance Program and Privacy practices.
• Ensures information related to company compliance and privacy policies that appears in the public domain, such as the corporate website, is up to date.
• Specifies required compliance and privacy-related employee training.
• Establishes and provides direction and management of the compliance Hotline.
• Participates in and manages special projects and activities as requested.

What You’ll Bring to Us

Required:

• BA/BS from an accredited university
• 5+ years of progressive compliance experience
• 2+ years writing corporate policies and procedures
• Working knowledge of HIPAA
• Excellent organizational, project management, research, and writing skills
• Strong oral communication and presentation abilities
• Familiarity with medical terminology and regulatory agencies (e.g., HHS, CMS, US-DOL)
• Ability to uphold confidentiality and work independently
• Proficiency in Microsoft Office Suite and Salesforce
• Ability to travel occasionally (less than 20%)

Preferred:

• MHA, paralegal certificate, JD, or MBA
• Certified in Healthcare Compliance (CHC) or equivalent
• Experience in healthcare or manufacturing environments

Why You’ll Love Working Here

• Medical, dental and vision insurance
• 401k with company contribution
• Annual paid vacation starting at 3 weeks, sick time and paid holidays
• Life insurance, disability and FSA/HSA options
• Company-paid employee assistance program

Additional Necessities

General office environment that will include frequent or continuous periods of talking, sitting, fingering, repetitive motions of the hands/wrists, reaching, grasping and handling. This position also requires occasional bending, squatting, standing, and walking. Pushing, pulling lifting and carrying of up to 10 lbs. is required on an occasional basis. Good general vision and hearing are needed.