In this role, you will be responsible for ensuring that session notes are submitted and verified on time by field staff. You will pull daily reports on the Rethink platform, identify any unsubmitted or unverified notes from the previous day, and follow up with RBTs by email, phone and text to remind and assist them in completing their documentation.
The role is primarily staff-facing. You will be in regular contact with RBTs, offering friendly and supportive reminders rather than enforcing compliance in a way that causes discomfort. Where technical issues or barriers prevent submission, you will identify them and escalate to the supervisor where necessary.
This is an ideal opportunity for someone who enjoys working with structured processes, maintaining accurate records, following up on outstanding information, and ensuring that no session note or team member is overlooked.
Responsibilities:
- Run daily reports on the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
- Follow up with RBTs via email, phone, and text to remind and assist them in completing their session notes.
- Use existing email templates to keep communication consistent.
- Identify technical issues or barriers that prevent timely submission and escalate concerns to the supervisor when necessary.
- Maintain accurate records of all follow-up communications and outcomes.
- Build positive, supportive relationships with field staff to encourage compliance without causing discomfort.
- Collaborate with team members to resolve recurring issues and improve the submission process.