Head, Process Improvement & Change Management

•    Drive and provide thought leadership on projects, change management, process improvement and knowledge management strategy
•    Develop a holistic communication plan to disseminate information to all stakeholders on initiatives, roles and responsibilities
•    Manage relationships with key stakeholders (Internal & External) to achieve prompt change management resolution of issue/tasks/initiatives
•    Lead development of clear business case/impact assessment for each project/initiative
•    Identify opportunities and lead process improvement for strategic processes that span several departments within and outside FSS that impact service delivery
•    Review and ensure up to date documentation of processes, Process manual FSS units

•    Provide regular updates of overall status of key projects/initiatives and other Unit activities to stakeholders
•    Monitor and track project/initiative milestones and deliverables
•    Perform any other duties assigned by the Group Head, First Shared Services
•    As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
 

JOB REQUIREMENTS:

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Minimum of 8 years of experience, including 2 years in leadership, and proficiency in data tools like Excel, SQL, Tableau, power BI and similar applications
• Experience with managing transformation, change management or other strategic projects 
• Supervisory experience is required.