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Position Summary
The Fleet Process Improvement & Technology Intern will work directly with the VP of Fleet Operations to support process modernization across Fleet Sales, Fleet Operations, Bid/RFP support, and upfitting operations.
This internship is designed to develop the mindset of a business operator who can wear multiple hats, connect information across departments, and use technology to streamline workflow, improve visibility, and support scalable growth.
This role will focus on identifying inefficiencies, consolidating data across multiple systems, helping develop internal software tools, improving reporting, supporting sales prospecting automation, and assisting with the development of customer-facing tools that provide real-time updates without requiring manual follow-up.
The internship is intentionally cross-functional and hands-on. The intern will not simply observe operations. They will contribute to active workflow improvement, internal software development support, data integration efforts, and practical business process execution.
Core Responsibilities
- Work directly with the VP of Fleet Operations to identify workflow inefficiencies across Fleet Sales, Fleet Operations, Bid/RFP support, and upfitting.
- Interview internal stakeholders across sales, upfitting, and IT to understand process bottlenecks, handoff failures, and opportunities for automation.
- Help consolidate and organize data across FordPro.com, WebDO, Vehicle Visibility, DealerBuilt, and manual spreadsheet-based workflows.
- Assist in improving data accuracy, consistency, and update reliability so information can be used confidently across quoting, contract management, order visibility, and customer updates.
- Support the continued development of internal software designed to centralize data and improve team workflow.
- Help complete and refine FrontlineOS, the internal beta software platform developed for upfitting operations.
- Support the completion of the Frontline Vehicle Supply website, including customer portal integration.
- Assist in designing and improving customer-facing workflows that provide real-time status visibility and reduce the need for manual status calls and updates.
- Build reports, dashboards, and visibility tools from integrated data sources.
- Review existing manual spreadsheets and workflows to understand current-state operations and help automate or redesign them within stronger systems.
- Support automation of sales prospecting workflows and related process improvements.
- Document workflows, process maps, business rules, and operating procedures as systems and processes are refined.
- Participate in active project work related to quoting, contract management, bid support, upfit tracking, and process visibility as needed during the internship.
- Provide weekly updates to the VP of Fleet Operations on work in progress, completed items, roadblocks, and recommended next steps.
- Track hours worked accurately and report them directly to the VP of Fleet Operations.
Key Projects
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FVS Website and Customer Portal Integration: Support the completion of the Frontline Vehicle Supply website and help develop customer-facing portal functionality for real-time visibility and communication.
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Sutton Auto Team Software Development Support: Help develop and refine the internal software initiative that consolidates data from FordPro.com, WebDO, Vehicle Visibility, DealerBuilt, and manual spreadsheets into a centralized workflow environment.
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FrontlineOS Completion and Refinement: Assist in the completion, testing, line-level refinement, and usability improvement of FrontlineOS, the internal beta upfitting software.
Learning Objectives
- Process improvement
- Systems thinking
- Workflow design
- Data integration
- Cross-functional communication
- Business analytics and reporting
- AI and technology implementation
- Internal software development support
- Documentation and operational discipline
- Executive-level project reporting
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