BetterHealth A Planned Parenthood Partnership
Job Description
Job Title: Epic Application Team Lead
Location: Remote
Department: Epic
Reports to: Epic Application Manager
Employment Type: Full Time, Exempt
Travel Required: Yes
Salary Range: $101,000 to $110,000
Summary
The Epic Clinical Support Team Lead is a highly technical role leveraging their advanced Epic application knowledge and understanding of the overall Epic EHR and integration points to own complex application areas, lead key initiatives, and mentor team members. The Epic Clinical Support Team Lead is responsible for designing, implementing, maintaining, and supporting relevant Epic applications with a deep understanding of the most complex technical concepts. Key duties include system configuration, requirements gathering, workflow analysis, troubleshooting and resolving issues, and serving as a resource to other analysts as it relates to application build and design.
Essential Functions
- Requirements Gathering and Workflow Analysis
- Meeting with operational, administrative, and staff end-users to understand key workflows, affiliate specific requirements and state-specific nuances.
- Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software, across both assigned application areas and integration points.
- Developing an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions.
- Advanced System Configuration
- Translating knowledge of best practice design, build, and testing techniques throughout the implementation and ongoing support phases.
- Keeping up to date with latest Epic updates, features and functionalities to ensure optimal system usage
- Possess a deep understanding of assigned applications and key integration points with other Epic applications
- Serve as a liaison with vendors as required.
- Project Management
- Participating and leading project teams to manage Epic upgrades, new module implementations, and system enhancements.
- Maintaining regular communication with Epic representatives, including participating in recurring meetings.
- Holding weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones.
- Owning project initiatives with limited oversight and guidance needed.
- Maintenance and Support
- Team Leadership
- Functioning as lead resource to other project team members regarding relevant application and build.
- Serve as a resource for analyst team members to discuss the status of deliverables, shared issues, end‐user concerns, and upcoming milestones.
- Assisting peers and leadership support in ticket management and resolution.
- Assist with onboarding and provide mentorship to new hires.
Supervisory Responsibility: This position has no supervisory responsibility.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Business acumen, strategic thinking and problem solving.
- Customer service, interpersonal skills, oral and written communications
- Ethics, diversity, initiative, teamwork, and leadership
- Computer and technical skills
- Quality, safety, and security
Education and/or Experience
- Education: Bachelor’s Degree or equivalent combination of experience/training
- Current certification in EpicCare Ambulatory.
- Experience: Minimum of 4 or more years of prior Epic experience
Skills
- Possesses prior healthcare experience.
- Possesses prior Epic experience, specifically advanced knowledge and a demonstrated high level of skill in Ambulatory-related Epic build.
- Possesses a deep understanding of key integration points with other application areas and 3rd party systems
- Possesses excellent verbal and written communication.
- Demonstrates established project management skills including leading meetings, prepping agendas, note taking, etc.
- Demonstrates the ability to work with multiple organizations at once.
- Possesses excellent time management and organizational skills.
- Demonstrates adaptability and flexibility with respect to changing end‐user business needs.
- Demonstrates a willingness to learn new software and systems.
- Conveys information clearly and concisely with project leadership.
- Conveys the ability to gain trust and establish effective relationships with clients, peers, and project leadership.
- Seeks, logically examines, and interprets information from various sources to determine a problem’s cause and develops a course of action to resolve the problem and to prevent its recurrence.
- Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions.
Preferred
- Possesses prior end-to-end Epic implementation experience.
- Possesses Healthy Planet, Research, or SmartForms certification.
- Possesses prior Planned Parenthood experience.
- Possesses prior operations or project management experience for a health care organization.
- Possesses prior experience working in a position requiring relationship building with clients.
- Prior experience with Jira and/or project management and issue tracking software.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Sedentary Work
- Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time)
- And/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects.
- Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
- Must be able to travel throughout and between facilities when on site.
- Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
- There is no occupational risk for exposure to communicable diseases.
Duties and responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally, either verbally or in writing.