Electronic Health Records Specialist

Position Summary

The Electronic Health Records Specialist will support all users in the organization with all aspects of the Electronic Health Records (EHR) system including new implementations, maintenance as well as any updates to the EHR. The Electronic Health Records Specialist will also be available for on-site support as needed.

Major Duties and Responsibilities

• Conduct classroom setting training by conveying established material for all staff including clerical, clinical, billing.
• Provide onsite support to assist with transition of classroom to office environment
• Follow protocols of standard troubleshooting issues.
• Research, evaluate and resolve all Help Desk tickets that sent from end users.
• Assist in researching, correcting, and merging duplicate patient records in eClinicalWorks (eCW).
• Participate in implementation and transition to new software modules and upgrades as needed.
• Perform testing on new builds and applications during implementation and maintenance phases.
• Perform practice level maintenance, research and system testing, ability to generate reports, and document all changes and statues in a complete and thorough manner: to include educating sites, and pulling HQM reports to ensure sites are compliant with MIPS and other government programs.
• Attend meetings and work with sites and departments to assist with process improvement, integration and efficiency related to software functionality.
• Assist with workflow redesign and processes as necessary.
• Maintain system date integrity by strictly following IT protocols.
• Other duties as assigned by Manager.

Knowledge, Skills and Abilities

• Knowledge of organizational policies, procedures and systems.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing.
• Skill in verbal and written communication.
• Skill in masterful problem-solving.
• Skill in providing excellent customer service.
• Ability to work scheduled hours as defined in the job offer.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to deal with faced paced environment.
• Ability to set priorities among multiple requests.
• Ability to work independently as well as in a team environment.

Education / Training / Requirements

• Associates degree or equivalent.
• Previous knowledge of eClinicalWorks (eCW) Healthcare Application Suite (Preferred).

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).