EHR Training Specialist - Medical Billing / RCM

The EHR Training Specialist - Billing / RCM provides our clients with optimum knowledge of our software and assists them in their transition to our platform. This position specializes in medical billing / revenue cycle management.

Essential Functions:

• Use our blended learning model to train physicians, mid level providers, clinical staff and support staff in the use of Office Practicum’s electronic health records and practice management software.
• Delivers training through our training models: 1-1 training, onsite group training, go live support, superuser training, webinars, and individual web based training.
• Perform workflow analyses and develop electronic based practice workflows during the implementation process on an as needed basis.
• Regularly plan and deliver education/training required for implementation of our software solution for go-live.
• Assist in content creation for training outlines as needed
• Stay current with software releases
• Troubleshoot and communicate potential problems and issues at client sites to other members of the implementation team on an as needed basis.
• Regularly provide remote and onsite go-live support for clients.
• Work with staff and physicians to optimize the use of software solutions through continuing education and training.
• Travel up to 2 weeks out of each month to client sites throughout the US.

Competencies:

• Critical thinking / problem solving skills
• Ability to conceptualize abstract concepts as they pertain to software
• Planning skills
• Presentation Skills
• Ability to learn new things
• Service oriented / customer focus
• Excellent oral and written communication
• Attention to detail
• Change tolerant
• Professional
• Effectively work independently or in a team
• Perform well under pressure
• Organization
• Time management
• Active listening
• Passion and enthusiasm that are easily recognizable
• Conversationalist / An engaged participant
• Friendly / Empathetic
• Technologically proficient using various software applications (e.g., Google Suite, Outlook, Salesforce CRM, Zoom Webinar))
• Strong understanding of revenue cycle management / medical billing processes.
• Experienced user of medical billing software to include Electronic Billing and ERA processing.

Requirements: 

• 2-4 years of EHR training experience required, including training end users on EHR systems remotely and at client sites
• Strong understanding of medical billing procedures / revenue cycle management required
• Bachelor’s degree strongly preferred

Work Environment and Travel:

• Quiet / dedicated environment for remote work
• 50% travel or 2 weeks per month
• Prolonged periods of time sitting when not traveling

Equal employment Opportunity Statement: 

Our company is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. 

Americans with Disabilities Act Statement: 

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate.  In general, it is your responsibility to notify your supervisor of the need for accommodation.  Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.  Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.