EHR Trainer

Mosaic Health, a network of Federally Qualified Health Centers in Western and Central New York, is seeking a knowledgeable Electronic Health Record (EHR) Trainer to join our team. This is a hybrid work from home position, however regular travel to office locations is required.

In collaboration with the Director of Compliance and Training, the EHR Trainer is responsible for working with end users both on site and virtually to enhance workflows, technical navigation, and documentation in our EHR system- eClinicalWorks. Duties to include, but not limited to:

• Working with Mosaic Health departments and cross-departmentally to create and/or improve clinical and non-clinical workflows within the eClinicalWorks (eCW) system.
• Assessing, planning, developing, and implementing eCW educational programs for staff based on needs assessments, new computer applications, system updates, and other organizational goals and changes.
• Providing classroom, remote, one-on-one and roaming training support for end users, including support staff, clinicians, and new hire onboarding.
• Conducting critical analysis of issues inhibiting or preventing adoption and utilization of eCW by staff members.
• Creating, updating and refining training program components based on user needs.
• Assisting to establish educational goals/competencies and planning regarding clinical applications for the department/clinic, for a specific group of employees, or a single employee with educational needs.
• Ensuring that eCW workflows and processes align with Mosaic Health strategic efforts such as Value-Based Payment, Patient Centered Medical Home (PCMH), and Federal Tort Claims Act (FTCA) requirements.
• Working closely with the Health Information Management (HIM) Department to ensure configuration modifications to eCW are made as needed.