This position is open until filled. Next review of applications will take place on Monday, July 21st, 2025.
About Planned Parenthood of Southwestern Oregon
Planned Parenthood of Southwestern Oregon (PPSO) has been dedicated to providing expert reproductive health care and sexuality education in Southwestern Oregon for over 55 years. PPSO provides more than 30,000 patient visits each year at four health centers and via telehealth. PPSO is also regarded as the region’s most respected provider of medically accurate sexuality education for young people and adults, as well as training programs for professionals who work with youth and families. Education and training programs make over 10,000 contacts each year, transforming the lives of young people in southwestern Oregon.
PPSO’s essential health services include breast and cervical cancer screenings, well-woman annual exams, birth control, abortion care, LGBTQ+ health, STI prevention, testing and treatment, pregnancy testing, PrEP (Pre-exposure prophylaxis), HPV vaccinations, vasectomies, and more.
Join our dedicated and mission driven team as we work to serve more than 40,000 individuals a year with comprehensive reproductive healthcare, education, and advocacy. For more information, visit www.ppsworegon.org.
Position Summary
The Electronic Health Records (EHR) and Informatics Manager is responsible for Informatics support for the intersection of people, technology, and data to improve the safety and quality of patient care. The EHR & Informatics Manager will plan, lead, and coordinate activities necessary to improve performance and maintain functionality of a robust EHR system, supporting the operational goals of PPSO.
RESPONSIBILITIES:
Essential Duties
- Works directly with EHR vendors and PPSO staff to create, prioritize, and maintain all EHR-related technical and training tickets.
- Collaborate with EHR vendors and the PPSO EHR & Informatics Team to maintain and develop changes to the Epic system.
- Participate in workgroups to assist in change management.
- Communicate and coordinate EHR projects across departments.
- Coordinate EHR project meetings with identified key participants.
- Act as a liaison between the PPSO EHR team and external stakeholders.
- Work with other Planned Parenthood affiliates as needed to establish EHR best practices and standardization opportunities.
- Identify operational areas in need of improvement, develop solutions, and implement them for process improvement purposes.
- Work as a liaison between Health and Patient Access Centers and PPSO change management workgroups to ensure EHR utilization is effective, and communication is clear.
- Develop and monitor job aids and Standard Operating Procedures for Epic.
- Create and manage implementation of training and education of EHR-related processes.
- Lead in EHR-related projects including but not limited to assisting in testing and verification of EHR functionality, lead feature review meetings, documenting and configuring changes within EHR.
- Beta test systems with the IT department to identify issues that could impact staff work as needed.
- Coordinate upgrades and changes within Epic and our Patient Services team.
- Lead data analysis activities related to Epic, providing key data to Patient Services and Executive leadership.
- Manage and continuously evaluate and improve the Epic Super User Program.
Leadership and Management
- Provide direct supervision, training, and mentoring of EHR Coordinator.
- Provide oversight of the development, maintenance, and delivery of training to EHR end users.
- Maintain role of Credentialed Trainer in Epic.
- Provide oversight of EHR training communications.
Equity and Culture
- Engage in and support efforts to create and maintain an affirming and culturally responsive work environment.
- Take the initiative to develop awareness and knowledge of the principles and scope of diversity, equity, and inclusion.
- Participate and engage in required DEI Learning Forums, and other PPSO DEI initiatives.
Other duties as assigned
QUALIFICATIONS AND EXPERIENCE:
The responsibilities listed below are representative, but not all inclusive of the knowledge, skill, and/or ability necessary to satisfactorily and successfully perform the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
Minimum Required Qualifications
- High school diploma or equivalent.
- At least three (3) years’ experience in EHR software analytics.
- Hold or have ability to obtain Epic Credentialed Trainer Certification.
Preferred Qualifications
- Bachelor’s degree in related field.
- Five (5) years’ experience in healthcare.
- Experience in adult education: delivering training, curriculum development and design.
- Experience in project management, systems change, and health center processes.
Professional Competencies
- Effective verbal and written communication skills.
- Strong analytical, problem solving, and decision-making skills.
- Ability to multitask and stay organized in a demanding work environment.
- Exhibits flexibility and adapts well to change.
- Strong interpersonal skills and able to work cooperatively with others, both internally and externally.
Travel & Availability Requirements
- Must reside within a reasonable commuting distance from primary health center location.
- This is a hybrid position with travel between health centers to be expected.