Director, Process Improvement & Operational Excellence

WHO WE ARE

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. Our team is made up of truth tellers, change agents, and consumer advocates who investigate and build coalitions to fight for fairness and justice in the marketplace for consumers. We leverage our evidence-based approach to demand safer products, a healthier environment, and equitable services for everyone. 

Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees.

OVERVIEW

Consumer Reports (CR) is seeking a strategic, systems-minded leader to drive enterprise-wide process improvement and internal collaboration.  As Director, Process Improvement & Operational Excellence you will report directly to the Chief Enterprise Systems Officer. 

This newly created position within our Project Management Office will lead cross-functional efforts to break down organizational silos, improve internal communications, and optimize business workflows. You will create improvements that are not just tactical, they are purposeful-- supporting CR’s long term strategic goals and allowing our colleagues to maximize impact and innovation.

If you want to combine your technical excellence with social impact, we’d love to hear from you.

This role is open to remote candidates; however, preference will be given to those who are able to work in a hybrid capacity and commute to our Yonkers, NY office as needed.. 

How You'll Make An Impact

By applying methodologies like Six Sigma, Lean, and Agile, you’ll help CR deliver even greater value to consumers through measurable operational efficiencies. 

On a regular basis you will:

• Lead Process Improvement Initiatives to improve workflow reduce inefficiencies and enhance internal communication. 
• Drive Cross-Functional Collaboration to break down silos
• Apply DMAIC and Lean Six Sigma Tools to identify opportunities and deliver sustainable solutions. 
• Establish Standards and Metrics in order to define and monitor performance indicators
• Lead Change Management by supporting teams through change as needed.
• Champion a Culture of Continuous Improvement  by creating and promoting systems; continue to reinforce the iterative process improvement.
• Collaborate with Leadership as a trusted advisor to the executive team, aligning operational improvements with strategic priorities.

ABOUT YOU

You’ll Be Highly Rated If:

• You have the degree.  Bachelor’s degree is required.
• You have the certification.  You have earned a Lean Six Sigma Black Belt certificate  (or equivalent)
• You have the experience. You bring 8–10+ years of experience in process improvement, operations, or strategic planning.
• You have the receipts. You have the proven ability to lead complex, cross-functional projects and influence stakeholders at all levels.
• You are a strong verbal and written communicator.  
• You know the tools of the trade. You have the expertise in tools related to project management, data visualization, and team collaboration.
• You use data to drive change. Data, logic and sound judgment are the decision-making tools in your toolkit.
• You are a supportive and inclusive leader.  You have built high performing teams by fostering collaboration. 

You'll Be One of Our Top Picks If:

• You have an advanced degree.  You have earned a Master’s Degree in Business, Organizational Development, or a related field. 
• You have a mission-driven mindset.  You have experience working in a nonprofit, mission-driven organization. Extra points if you have experience within a media organization. 
• You are Project Management certified. (i.e. PMP, Scrum Master)
• You know CR.  You bring a passion for advancing consumer rights and transparency.

FAIR PAY AND A JUST WORKPLACE

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation informed by location, as well as the candidate’s particular combination of knowledge, skills, competencies, and experience. It is expected that most qualified candidates will fall near the middle of the posted salary range. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC.

Salary ranges

• NY/California: $190K-$210K annually
• DMW/Massachusetts: $180K-$200K  annually
• Colchester, CT and additional approved CR locations:  $160K-$180K

Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws.  Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.