Director of Quality Improvement

Primary Function

Training and influencing improvement initiatives across all Club sites, ensuring the delivery of an Optimal Club Experience. The core responsibilities include providing staff with the tools and resources necessary to facilitate competently, consistently, and confidently, inclusive, fun, innovative, and engaging programs that empower youth and teens to excel in school, become great citizens, and achieve healthy, productive, and successful futures. This role also emphasizes a commitment to trauma-informed practices, staff advancement pathways, and infusing and leading efforts for continuous improvement of high-quality programs.

Key Roles (Essential Job Responsibilities)

Leadership

• Promote a culture of continuous learning and development within the organization.
• Develop an annual plan for training and professional development initiatives aligned with strategic priorities, organizational goals, and objectives.
• Align training strategies with the organization's mission and vision.
• Design and develop comprehensive training programs that address identified needs.
• Oversee the implementation of training programs, ensuring effective delivery and participant engagement.
• Develop and communicate clear pathways for professional development within the organization.
• Create opportunities for staff members to advance their skills and progress in their careers.
• Develop and communicate clear pathways for professional development within the organization.
• Create opportunities for staff members to advance their skills and progress in their careers.

Financial Stewardship

• Grant Integrity: ensure adherence to grant guidelines, policies, and reporting requirements.
• Budget Development: collaboratively collaborates with Club Executive Leadership staff to incorporate a thorough understanding of Club needs and to optimize financial allocations and resource utilization.
• Budget Management: manage resources effectively, including budget allocations for training programs, materials, and external trainers.
• Ensure cost-effective training solutions without compromising quality.

 Continuous improvement

• Foster a culture of continuous improvement within the training department.
• Regularly assess training outcomes, seek feedback, and implement changes for improvement.
• Utilize data and analytics to inform decisions about the effectiveness of training programs.
• Make data-driven decisions to enhance the overall impact of training initiatives.
• Lead training initiatives during organizational changes or the introduction of innovative programs.
• Support staff in adapting to changes through effective training and communication.
• Establish evaluation mechanisms to assess the effectiveness of training programs.
• Collect feedback from participants and stakeholders to continuously improve training initiatives.
• Implement strategies to actively engage youth in program planning and feedback processes.
• Foster an environment that empowers youth to contribute to the development and improvement of Club programs.
• Monitor compliance with established training benchmarks and standards.
• Conduct needs assessments to identify skill gaps and training needs among staff.
• Collaborate with Area Directors and program leaders to understand and identify specific training requirement needs.
• Champion a commitment to excellence in program delivery, fostering an environment that promotes fun, supportive relationships, opportunities and expectations, recognition, safe and positive environment.

Facilitation

• Facilitate training sessions personally or coordinate external trainers when needed.
• Support, guide, and inspire Tier trainers as a cohesive internal development impact team.
• Stay abreast of industry trends and best practices in training methodologies.
• Integrate innovative and experiential training techniques to enhance engagement and knowledge retention.
• Design and deliver training programs for staff to enhance their competencies in delivering high-quality programs.
• Implement ongoing professional development initiatives to keep staff abreast of industry trends and best practices.
• Develop and deliver an effective onboarding program for new direct service staff members, ensuring a smooth transition into their roles.

Administrative Responsibilities

• Develop an annual training calendar outlining scheduled training sessions, workshops, and professional development opportunities.
• Organize logistics for training events, including venue selection, equipment setup, and coordination of catering services.
• Ensure that training materials and resources are readily available for participants.
• Oversee the registration process for training sessions, workshops, and events.
• Maintain accurate records of participant attendance and track completion of training requirements.
• Ensure documentation complies with organizational and regulatory standards.
• Monitor compliance with mandatory training requirements and certifications.
• Prepare and submit regular reports on training completion and compliance to organizational leadership.
• Implement systems to track and document staff professional development and certifications.
• Facilitate the creation of individual professional development plans in collaboration with employees.
• Communicate training schedules, updates, and announcements to staff members.
• Develop marketing strategies to promote training opportunities and encourage participation.
• Build relationships with BGCA and training vendors, educational institutions, and professional organizations.

Additional Responsibilities

• Contribute to the development and refinement of organizational policies related to training and professional development.
• Identify potential risks associated with training programs and develop mitigation strategies.
• Establish protocols for handling unforeseen challenges during training sessions.
• Contribute to a positive and collaborative working environment, promoting the overall growth and effectiveness of BGCT operations.
• Other duties as assigned.

Physical Requirements

• Ability to move around within the office, training venues, and travel to Club site locations.
• Sharp vision to read and create training materials, as well as to use computer screens.
• Adequate hearing to facilitate communication during training sessions and discussions.
• Proficient use of hands and fingers for typing, handling training materials, and using office equipment.
• Capability to lift and carry training materials, equipment, and supplies as needed for setup and organization.
• Endurance to manage long training sessions, workshops, and occasional evening or weekend events.

Mental Requirements

• Strong cognitive abilities, including problem-solving, critical thinking, and decision-making skills.
• Excellent verbal and written communication skills to convey complex information clearly and effectively.
• Strong leadership skills to manage training programs, coordinate resources, and lead a team of trainers.
• Exceptional organizational and planning skills to coordinate multiple training initiatives simultaneously.
• Adaptability to adjust to changing priorities, unexpected challenges, and evolving organizational needs.
• High attention to detail in designing training materials, tracking participant progress, and maintaining accurate records.
• Effective stress management and resilience to manage the demands of organizing and conducting training programs.
• Confidence and proficiency in public speaking to facilitate engaging and informative training sessions.
• Ability to collaborate with internal and external stakeholders, build relationships, and work effectively in a team.
• Strong critical thinking skills to address challenges related to training coordination, participant engagement, and content delivery.
• Proficient use of technology, including learning management systems, virtual training platforms, and office software.
• Adherence to ethical conduct and confidentiality in handling sensitive training-related information.
• A positive and enthusiastic attitude to motivate and inspire staff members during training initiatives.
• Strategic thinking to align training programs with organizational goals and contribute to long-term success.

Knowledge / Skills Required

• A bachelor’s degree in a relevant field such as education, human resources, organizational development, or a related discipline
• A minimum of 3-5 years of experience in training and development, instructional design, or a related field.
• Proven experience in designing and delivering effective training programs, including both in-person and virtual formats.
• Experience conducting needs assessments to identify gaps and develop targeted solutions.
• Demonstrated ability to collaborate with various departments, stakeholders, and external partners to assess training needs and develop effective programs.
• Experience in implementing training evaluation processes and measuring the effectiveness of training initiatives.

Preferred Additional Experience

• Knowledge of BGCA-specific training requirements and best practices.
• Possession of relevant certifications in training and development (e.g., Certified Professional in Learning and Performance - CPLP).
• Experience in designing and implementing leadership development programs.