Director of Clinical Support Services

Position Overview

Neighborhood Health Association is seeking a dynamic and strategic
Director of Clinical Support Services to join our leadership team. This senior leadership role plays a critical part in ensuring the delivery of high-quality, patient-centered care while advancing operational excellence across our health centers.

Working in close partnership with the Chief Medical Officer (CMO), the Director translates strategic initiatives into operational execution. The role focuses on improving productivity, strengthening patient satisfaction, ensuring clinical staff competency, maintaining regulatory compliance, and supporting the continued growth of clinical services.

The ideal candidate is a collaborative healthcare leader with strong experience in primary care operations, regulatory compliance, quality improvement, and team leadership.

Key Responsibilities

Clinical Operations Leadership

• Provide strategic leadership and operational oversight for health center clinical operations to ensure productivity goals, efficiency, and high patient satisfaction.
• Supervise the Manager of Clinical Support Services and other direct reports, supporting effective leadership of clinical and support staff.
• Partner in recruitment, onboarding, and performance management of clinical and patient-facing team members.
• Ensure all staff are properly credentialed, trained, and operating within their scope of practice.
• Lead ongoing staff training and competency validation to maintain a skilled and compliant workforce.
• Promote a culture of professionalism, accountability, confidentiality, and continuous improvement.

Regulatory Compliance & Quality Improvement

• Ensure compliance with federal, state, and accreditation standards including Patient-Centered Medical Home (PCMH), The Joint Commission (TJC), infection control, and other regulatory requirements.
• Develop, implement, and maintain clinical policies and procedures to support quality care and operational consistency.
• Lead quality improvement initiatives focused on patient outcomes, workflow optimization, and operational efficiency.
• Oversee compliance with Uniform Data System (UDS) reporting requirements and federal health program reporting.
• Monitor and support quality monitoring activities including infection control processes, incident reporting, and patient complaint tracking.

Strategic Planning & Program Growth

• Serve as the operational partner to the Chief Medical Officer, helping translate strategic priorities into measurable operational plans.
• Develop and implement strategies to increase patient access, expand services, and enhance patient satisfaction.
• Identify opportunities for new programs or service delivery models such as:
  • Telehealth services
  • School-based health clinics
  • Community partnerships
• Collaborate with leadership to align clinical operations with the organization’s mission and community health needs.

Budget & Resource Management

• Develop and manage clinical operational budgets while ensuring responsible stewardship of resources.
• Monitor expenditures for medical supplies, durable medical equipment (DME), and related clinical resources.
• Ensure clinics maintain appropriate supplies and functional equipment to support patient care.
• Identify and pursue funding opportunities for clinical equipment or program expansion.

Community Engagement

• Represent the organization at community events, health fairs, and outreach initiatives as directed by leadership.
• Build partnerships with community organizations, schools, and local stakeholders to improve access to care.
• Support outreach initiatives that increase patient engagement and awareness of services.

Data, Reporting & Organizational Performance

• Oversee clinical data collection and reporting to support regulatory compliance, grant requirements, and funding audits.
• Review clinical and operational performance data to identify opportunities for improvement.
• Participate in the organization’s
  Quality Committee, contributing insights and recommendations.
• Present operational findings and improvement strategies to senior leadership including the CMO and CEO.

Staff Development & Leadership

• Ensure clinical staff complete required competencies and maintain adherence to organizational policies.
• Provide coaching, supervision, and performance feedback to direct reports.
• Support corrective action processes when standards are not met.
• Communicate organizational goals, priorities, and expectations clearly to staff.

Minimum Qualifications:

• Registered Nurse (RN) from an accredited school of nursing
• Active Ohio RN License (Required)
• 4+ years of healthcare leadership or clinical supervision experience (Required)
• Experience in a primary care clinical setting (Required)
• Knowledge of regulatory and quality standards including PCMH, TJC, NCQA, UDS, HEDIS, CPC, and infection control
  

Preferred Qualifications:

• Experience in community health, FQHC, or public health settings
• Experience in staff development and program implementation
• At least 3 years of community health nursing experience
• Experience leading quality improvement and regulatory compliance initiatives

Key Competencies:

• Strategic leadership and team development
• Regulatory and compliance expertise
• Clinical operations management
• Data analysis and performance improvement
• Strong interpersonal and communication skills
• Budget oversight and financial stewardship
• Community engagement and partnership development

Full-time, exempt salary position. Monday through Friday no weekends or holidays.
To be considered for this position, you must provide your salary requirements.

Who We Are:

Neighborhood Health Association (NHA) is Northwest Ohio’s largest community health center system. Since 1969, we’ve grown to 13+ clinics offering medical, dental, pediatric, women’s, senior, and homeless care—plus a full-service pharmacy and lab. We focus on prevention and helping people take charge of their health

Our Mission: 

Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

Join Our Team:

We are a drug free workplace, and an Equal Opportunity Employer