Job Summary:
The Director of Customer Service is responsible for leading the Customer Service team, driving service excellence, and identifying and implementing operational enhancements across the organization. This role blends hands-on leadership with data-driven decision-making, ensuring that both the customer experience and internal workflows are consistently improving in alignment with company goals. The Director of Customer Service leads a multi-disciplinary team focused on customer service delivery, order management, contract administration, and sales support. This role ensures a seamless experience across the customer lifecycleβfrom quoting to contract execution to final deliveryβwhile continuously evaluating and improving internal processes, systems, and service standards.
Job Responsibilities:
Customer Service Leadership
Customer Experience & Order Execution
Contract & Risk Management
Process Improvement & Change Management
Education & Qualifications:
Β Wilmot Modular is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.