Director, Business Process Improvement (52089)

The Director, Business Process Improvement is responsible for leading the design, optimization, and execution of enterprise-wide process improvement initiatives across a healthcare logistics organization. This role drives operational excellence by enhancing efficiency, reducing costs, improving service quality, and ensuring compliance within a highly regulated healthcare environment. The Director partners cross-functionally with operations, supply chain, IT, finance, and customer-facing teams to deliver scalable, data-driven process improvements that support strategic growth.

Lead Process Improvement Strategy

• Develop and execute a comprehensive, enterprise-wide process improvement roadmap aligned with organizational goals
• Lead process optimization efforts across the full business value stream, including both operational and back-office functions (order management, finance, customer service, and administrative processes)
• Champion continuous improvement methodologies (Lean, Six Sigma, Kaizen) to drive sustainable performance improvements

Operational Excellence & End-to-End Efficiency

• Identify process gaps, inefficiencies, and bottlenecks across the end-to-end workflow, from purchase order (PO) through sales order (SO), including supporting back-office processes
• Design and implement scalable solutions that improve throughput, accuracy, cost efficiency, and service levels
• Drive standardization of processes across sites and functions to enable consistency and scalability

Process Mapping & Workflow Optimization

• Lead current-state and future-state process mapping efforts (value stream mapping, swimlane diagrams) across the enterprise.
• Establish baseline performance and identify opportunities for simplification, automation, and waste reduction
• Redesign workflows aligned to best practices, ensuring seamless integration between front-line operations and back-office processes

Data Analysis & Insight Generation

• Analyze data to identify trends, inefficiencies, and improvement opportunities across the end-to-end value stream
• Translate insights into actionable recommendations that drive operational and strategic improvements
• Support root cause analysis of performance issues and measure impact of implemented solutions

Cross-Functional Collaboration

• Partner with supply chain, operations, IT, finance, customer service, and other corporate functions to drive alignment and execution
• Facilitate cross-functional workshops to align process design, priorities, and implementation plans
• Ensure alignment between operational execution and supporting business functions

Team Leadership

• Build, lead, and mentor a high-performing process improvement and industrial engineering team
• Establish standards, tools, and best practices for process mapping, analysis, and optimization
• Foster a culture of accountability, continuous improvement, and data-driven decision-making

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field; Master’s degree (MBA or equivalent) preferred
• 8–12+ years of experience in process improvement, operations, or supply chain roles
• 5+ years of experience in a healthcare, logistics, or regulated environment

Certifications (Preferred)

• Lean Six Sigma Black Belt or Master Black Belt
• PMP or equivalent project management certification
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• Deep expertise in process improvement methodologies (Lean, Six Sigma, Kaizen)
•  Strong understanding of healthcare logistics, distribution, and regulatory requirements
• Proven ability to lead large-scale transformation initiatives
• Advanced analytical and problem-solving skills
• Strong financial acumen, including budgeting, forecasting, and ROI analysis
•  Excellent stakeholder management and executive communication skills
• Ability to influence without authority and drive cross-functional alignment
• Strong change management and organizational development capabilities