Dental Clinical Operations Manager

Position Summary: 

The Dental Clinical Operations Manager is responsible for overseeing professional dental care services. They coordinate with dentists, hygienists, and dental assistants for all clinical and operational functions related to patient care.   This position manages the Dental Assistant Training Program, ensuring that Dental Assistant staff are trained and working within their professional scope.

The Dental Clinical Operations Manager demonstrates leadership qualities and professionalism in the clinic setting by recognizing and addressing problems calmly and confidently, while striving to facilitate effective communication throughout the clinic. The Dental Clinical Operations Manager provides oversight of quality, cost-effective, and compassionate dental care and treatment for patients.

The Dental Clinical Operations Manager works closely with the dental leadership team. This position requires demonstrating respect for the rights of all patients and providing respectful, considerate care tailored to each patient's individual needs and preferences. The Dental Clinical Operations Manager will ensure a safe and confidential environment for patients, their families, and all personnel.

Why Join Us?

• Live, work, and play in 'Colorado's Playground'! Summit County offers four world-class ski resorts, with Vail Resort just 45 minutes away. With rivers, lakes, hiking, and mountain biking trails, it's a paradise for outdoor enthusiasts. Year-round activities include skiing, snowboarding, cross-country skiing, snowshoeing, snowmobiling, hiking, mountain biking, rafting, fishing, and boating. Music, art, cultural, and social events are plentiful. The communities include Frisco, Breckenridge, Dillon, and Silverthorne, with ski resorts like Breckenridge, Copper Mountain, Keystone, and Arapahoe Basin. This is your dream job location!
• Mission-Driven Work: Be part of a nationally recognized Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services in a collaborative team-based model of care.
• Work-Life Balance: Enjoy a flexible schedule supporting professional growth and outdoor adventure.
• Competitive compensation: Attractive salary, benefits, and bonus potential.
• Sign-on Bonus: This bonus is available for all entry-level positions and select professional roles, subject to eligibility criteria.
• Loan Repayment Opportunities: We offer loan repayment assistance for qualifying candidates.
• Growth Opportunities: We're committed to helping you grow professionally through continued education and development.
• Comprehensive Benefits:
  • Insured group health, dental, and vision plans.
  • 401 (k) retirement plan with employer match.
  • Employer-paid life, AD&D, and long-term disability plans.
  • Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay.
  • Free access to confidential resources through an Employee Assistance Program (EAP).
  • Additional voluntary benefits include accident insurance, critical illness insurance, short-term disability insurance, and group pet insurance.
  • Lifestyle Spending Account for full-time employees.
  • Fringe benefits like a shared ski medallion, discounted Rec Center membership, and more.

Essential Functions: 

• Promotes the philosophy and mission of Elevated Community Health.
• Responsible for Dental Clinical Operations in conjunction with the Dental Leadership Team.
• Works closely with the Dental Director and Dental Service Line Manager to ensure the clinic adheres to all relevant compliance requirements, rules, policies, regulations, and directives.
• Manages the Dental Assistant Training Program.
• Orders supplies for all dental sites.
• Maintains equipment for all dental sites.
• Oversees Labs for all dental sites.
• Creates the DA schedule according to business needs.
• Approves accurate timecards for Dental Assistant staff.
• Can perform all duties and responsibilities of the Dental Clinical Operations Manager position.
• Actively participates in team meetings, staff meetings, and any other special projects.
• Applies effective communication techniques, demonstrates knowledge of ethics, jurisprudence, and patient confidentiality. Recognizes, understands, and responds to dental and medical emergencies.
• Responsible for performing procedures and tasks that may involve potential exposure to blood, body fluids, or tissues, including the risk of mucous membrane or skin contact, spills, or splashes in accordance with standard safety protocols.
• Other Duties Assigned by the Dental Director.

Additional Requirements:

• Grants are vital to ECH revenues and directly or indirectly support all positions. This role may have responsibilities that are closely associated with grant deliverables. Grants and grant responsibilities may change over Time.
• Complete all the required training as designated by HR and the position supervisor.
• Adhere to all organizational policies and those outlined in the ECH Employee Handbook.
• Comply with all ECH Vaccine Mandates.
• Willingness to travel and work at other ECH locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements in a timely manner.
• Embrace the ECH Mission and Vision and agree to work within the ECH Guiding Principles and the principles set by the position supervisor.
• Must participate in quality assurance and improvement activities as applicable.

Qualifications:   

To perform this job successfully, an individual must be able to engage in each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervisory Responsibilities: Oversee all Dental Assistants.

Education/Experience:  

Must-Haves to be successful:

• At least one (1) year of experience as a Dental Assistant or completion of an accredited Dental Assistant program.
• Current CPR certification is required.
• Certification as a Dental Assistant.
• Certified in Dental Radiology.
• Good written and verbal communication skills.
• Experience using computers for a variety of tasks.
• Able to provide excellent patient care.
• Ability to read, write, and speak the English language. 
• Ability to interpret a variety of instructions and deal with multiple linguistic variables. 
• Ability to exercise independent judgment, be self-directed, and organized. 
• Ability to reason objectively. 
• Ability to handle various duties that may be interrupted or changed by immediate circumstances.
• Ability to assess, project, and plan for patients' needs.
• Ability to interpret state/ federal/agency regulations. 
• Ability to document concisely, accurately, and promptly. 
• Ability to work well in a high-stress environment.
• Continuing education is required
• Knowledge of computer software applications

Nice to Have:

• Bilingual proficiency in English and Spanish preferred.

• N2O2 Certification is preferred.
• Knowledge of Dental software is preferred.
• Previous training in oral surgery, preventive dentistry, and four-handed dentistry is preferred.

Work Environment: 

The work environment in a healthcare setting can be fast-paced, involving direct interaction with patients and healthcare professionals. This role is highly clerical. Requires the Ability to work autonomously and stay on task. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.

Physical Demands: 

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be provided to help individuals with disabilities perform essential functions.

Below are the minimum knowledge and physical requirements for this position.