Customer Success Manager

Company: Recruit Robin
Title: Customer Success Manager
Location: Utrecht
Language: Dutch + English
WFH policy: 3 days office (preferably more)
Product:
Size and functions of local team: 3 CSMs
Role description:
Net retention and upsell most important metrics.
Smaller customers are grouped, put together in sessions.

• Community building, leading the group - share knowledge & best practices

 
Other customers are 1-1.
CSM is responsible for implementation until contract renewal.
QBRs, commercially,
75% of the time is spent on education, adoption
 
CSM is responsible for 1mio ARR, 80-100 customers.
 
Must haves:

• Senior in B2B conversational skills
• Empathy, organizational skills, listening
• Commercial mindset
• Recruitment or CSM SaaS experience - 2/3 years minimum

 
Nice to haves:

• Located in Utrecht area, loves to be in the office

 
 
Salary range: up to 60k base + 15k commission
 
Hiring process: Phone call with Aron
second on-site
"meeloopdag"
offer
 
Feedback: aron@recruitrobin.com
 If accepted: share Calendly with candidate - https://calendly.com/recruitrobin/discovery-call?back=1&month=2025-03
Video:  ​​​​​​​https://share.vidyard.com/watch/c3menCFoG8RgN9nstBzyvP
RCRM: