Knowledge, Skills, and Abilities:
- Must have the ability to establish and maintain good working relationships with community partners.
- Good written English skills are essential for performing job duties.
- Must have a valid driver’s license and have access to a reliable vehicle.
- Able to operate a computer and MS Office software, including Word and Excel.
- Ability to work independently with minimal supervision. Responds appropriately to supervision.
- Demonstrates responsible behavior, initiative, effort, and commitment toward completing assignments efficiently.
- Demonstrate ability to work in teams, problem-solving skills, and pay attention to detail.
- Lean Six Sigma certification preferred.
- Ability to handle confidential information.
- Must have intermediate knowledge of computer programs in a Windows environment, including Word and Excel. PowerPoint and Outlook.
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Apply fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
- Must be flexible, multi-task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
- Must always exercise discretion and confidentiality.
Education and Experience:
- Minimum 3 years of experience with social services compliance activities.
- A Bachelor's degree from a four-year college or university or the equivalent combination of experience and training required.
- Non-profit experience required.
- Experience developing and presenting training materials that are accessible to a diverse range of audiences; recent training/teaching experience.
- Excellent written and verbal communication skills.
- Bilingual (English/Spanish, English/Creole) highly desirable.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving: Identifies and resolves problems promptly; develops alternative solutions; and uses reason even when dealing with emotional topics.
- Communication and Customer Service: Ability to read, write, and communicate effectively in English. Spanish/ French-Creole is a plus, but not required. Use proper terminology appropriate to the intended audience. Edits written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences, and getting clarification.
- Mathematical Skills: Applying basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations. Presents numerical data effectively.
- Ethics: Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior. Works with integrity and maintains confidentiality.
- Planning and Organizing: Prioritize and plan work activities, use time efficiently, and develop realistic action plans.
- Job Commitment: Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.
- Professionalism: Follows all corporate Occupational Safety and Health Policies and Procedures and responds to management directions.
- Maintain a professional demeanor with participants, staff, and other professionals. Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for their own actions. Follows through on commitments.
- Work Quality: Demonstrates accuracy, completeness, and neatness. Seek opportunities to enhance and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
- Quantity of work: Produces the assigned amount of work in an efficient and timely manner.
- Attendance and Punctuality: Report to work as scheduled and on time and remain on the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.
- Teamwork: Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
- Safety and Security: Observe all safety and security procedures; report any safety deficiencies to your immediate supervisor. Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.
- Personal Characteristic: Dress in appropriate business attire. Conduct yourself professionally, take initiative, be dependable and accurate, and take pride in your work. Present a positive attitude toward work and avoid gossip or negative conversations about work or others.
Physical Demands: To perform the essential functions of this job successfully, employees must meet the physical demands described below. Reasonable accommodations may be made to enable individuals with disabilities to perform those functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, crouch, carry, push, and pull. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.