GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

IT Business & Ancillary Services

Overview of Position:

Under general supervision, responsible for the functional testing, repair, maintenance, and configuration of clinical equipment integration for the Electronic Medical Records systems. Functions as the systems integration expert for clinical equipment. Manages clinical systems integration projects involving areas of operating systems, system administration, software development, and network security. Provides direct technical support for clinical equipment integration problems and liaises with the IT department.

ESSENTIAL DUTIES
1.    Maintains and supports networked clinical equipment and systems.
•    Provides technical support to clinical staff on operational issues with equipment problems.
•    Supports medical equipment infrastructure including networks and servers.
•    In conjunction with IT, manages the segmented clinical network.
2.    Works with management and end users to determine appropriate approach to maintenance and service of technology. Maintains service requirements and service standards.
3.    Clinical systems support and maintenance.
•    Assists with establishing, monitoring, and maintaining software and hardware related to clinical systems not supported by IT.
•    Assists with, or coordinates, software and hardware installations, repairs and replacements.
•    Supervises and coordinates vendor’s biomedical equipment network integration and ensures it aligns with Genesis networking standards.
4.    Supports clinical devices for cybersecurity assessments and patches.
•    Works directly with biomedical and IT teams to patch approved medical devices.
•    Assess the existing medical device inventory to mitigate cybersecurity risk and reports to management for further action.
•    Applies security patches and performs software updates, when approved, to impacted systems.
5.    Project Planning
•    Manages clinical equipment projects including new installations, upgrades/updates, replacements, and general maintenance. 
6.    Coordinates and manages vendor’s work on assigned systems.
7.    Serves as a liaison between Biomed and IT including operating in both support systems (ServiceNow and Biomed CMMS) to assign and manage tasks where appropriate.
8.    Proactively analyzes assigned systems to identify areas for improvement and best practices and implements leadership-approved changes.
9.    Provides on call support for assigned systems.
10.    Performs other functions as assigned.

QUALIFICATIONS
1.    Bachelor’s Degree in biomedical engineering or information technology, a related technical field, or a commensurate combination of education and experience is required.
2.    Three to five years (3-5) of clinical engineering and/or information technology support experience required which must include three years of technology support experience in health care. 
3.    Ability to troubleshoot system integration technologies including networking, HL7, FHIR, and APIs
4.    Excellent analytical, problem solving, decision-making, and project management skills.
5.    Ability to work independently and under pressure in a complex and changing working environment.
6.    Working knowledge of clinical equipment regulatory standards plus hospital design and building codes and regulations.
7.    Working knowledge of information technology for clinical applications, including data storage, redundancy, backups, and recovery.
8.    Ability to supervise vendor implementations.
9.    Highly effective written and verbal communication and leadership skills

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.    Input and review data through a personal computer (PC)
2.    Read, write and utilize manual and computerized systems and documentation
3.    Collect data, interpret findings, set priorities and carry out established plans.
4.    Regularly lift and/or move 25 lbs.
5.    Occasionally climb, balance, stoop, kneel, crouch or crawl.

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.