Clinical Systems Analyst

WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

BENFITS INCLUDED:

• Monday - Friday Scheduling
• Paid Holidays
• PTO
• Comprehensive Medical, Dental, and Vision Coverage
• 401 K Contribution 

POSITION PURPOSE:

The Clinical Systems Analyst (CCA) supports, optimizes, and maintains clinical applications such as Athena Electronic Health Record (EHR) and Curve Electronic Dental Record (EDR). This position will also leverage data-driven insights to improve patient outcomes, optimize operational performance, and support evidence-based decision-making. This role is responsible for collecting, analyzing, and interpreting complex healthcare data from diverse sources, ensuring data accuracy and integrity. The CCA bridges clinical operations, IT, and data/reporting to improve workflows, ensure data integrity, and support quality care delivery for underserved populations.

ESSENTIAL FUNCTIONS:

· Analyze incomplete, sensitive, or ambiguous clinical information and transform it into accurate, compliant reports.

· Identify reporting discrepancies, data quality issues, and trends, and escalate using established escalation process.

· Provide day-to-day support to employees for EHR and clinical systems or resolve issues using established clinical and regulatory standards.

· Create and deliver reports for clinical leadership, compliance departments, and regulatory agencies within the established timeline.

· Troubleshoot user issues, errors, and workflow challenges.

· Plan, design and implement clinical applications.

· Provide training to care teams on encounters, standing orders, documentation, and EMR/EDR processes.

· Review clinical staff workflow and develop solutions for workflow deficiencies and gaps.

· Coordinate implementation of new modules; lead and coordinate upgrades and changes to modules incorporating testing, training, and communication.

· Collect, clean, and manage large sets of healthcare data from EHRs, claims, patient surveys, and operational systems.

· Continue to develop professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing professional networks.

· Configure and maintain system settings, templates, and user roles.

· Analyze trends in patient care delivery, patient engagement, appointment utilization, and other quality measures.

· Collaborate with administration to identify data needs and translate business questions into analytical solutions.

· Ensure data accuracy, security, and HIPAA compliance in all analytics processes.

· Support reporting requirements for quality programs, such as PCPCH, CCO/UDS, and APCM initiatives.

· Set an example of accountability by following all Aviva Health policies and procedures.

· Travelling as needed to provide support to various clinic sites using a company or personal vehicle.

· Other relevant duties as assigned.

QUALIFICATIONS:

· Bachelor’s degree in Health Informatics, Public Health, Statistics, Data Science, or a related field; equivalent relevant experience may be substituted for educational requirements.

· Two or more years’ experience in a healthcare data analysis role required.

· Familiarity with healthcare standards and regulations (e.g., HIPAA, ICD, CPT) required.

· Experience with creating and delivering reports within required timeline.

· Ability to meet tight deadlines; strong time management skills.

· Strong analytical and problem-solving skills with attention to detail.

· Ability to communicate complex data insights clearly to non-technical stakeholders.

· Ability to provide a high level of service in a courteous and efficient manner.

· Current Oregon drivers license and clean driving record.

WORKING CONDITIONS:

Must be able to perform the following physical requirements:

· Remain in a stationary position and operate computer frequently during the day.

· Move or traverse occasionally during the day throughout the office.

· Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.

· Work indoors in heat-controlled environment 100% of the day.

· Periodic travel to other clinics utilizing a company or personal vehicle.

· OSHA Exposure Category – Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.

DISCLAIMER:

Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the Human Resources Director or their designee by email.