Clinical Support Staff - Holyoke Outpatient Clinic

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Clinical Support Staff for our Holyoke Outpatient Clinic!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

The Clinical Support Staff at River Valley Counseling Center (RVCC) provides essential secretarial and receptionist support to ensure the smooth daily operations of their assigned site. This role involves scheduling appointments, verifying client information and insurance, managing records, answering calls, and maintaining organized and professional public areas. The Clinical Support Staff works collaboratively with clinical teams, supports administrative tasks and special projects, and demonstrates strong communication, organizational, and technical skills while maintaining confidentiality and compliance with HIPAA and RVCC policies.

Key Responsibilities:

• Provide secretarial and clerical support for the effective operation of the assigned site location
• To coordinate and schedule appointments or meetings, as requested, for the professional staff
• To verify client information at the time of visit
• To organize and maintain accurate files and records and to retrieve files as necessary
• To answer phone calls promptly and courteously and to take and communicate message accurately
• To answer phone calls promptly and courteously and to take and communicate message accurately
• To accurately handle correspondence, recordkeeping, database maintenance, and release of information procedures
• To assist in the care and maintenance of office equipment and supplies and to report equipment malfunctions promptly
• To assist the Site Director and professional staff with special projects and to perform other duties relative to site operations, as assigned or directed

Qualifications:

Required:

Education Level - High School Diploma or GED.

Years of Experience - 6 months experience in an administrative and computerized office environment required.

Skills/Abilities - Excellent verbal and written communication skills; interpersonal skills; crisis intervention skills; organizational skills; attention to detail; computer skills; good customer relations skills; knowledge of legal and ethical issues pertaining to the profession

Preferred:

Bilingual (English/Spanish)

What We Offer:

A supportive, mission-driven work environment

Opportunities for professional development and continuing education

Competitive benefits package

Collaboration with a compassionate, multidisciplinary team

The chance to make a real difference in our communities

Summary of Benefits:

Salary Range: $21- $21.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

Generous time off benefits for eligible positions

Exclusive employee discounts

Excellent and affordable insurance including health, vision, dental and pet insurance

Mileage reimbursement

403b match

CEU reimbursement up to $1,000 per year

Retention Payments offered to licensed and licensed eligible clinicians!

Our Commitment to Diversity and Inclusion:

River Valley Counseling Center, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re passionate about helping others and want to be part of a team that values integrity, compassion, and innovation — we’d love to hear from you!