US Heart and Vascular is in need of a Clinical Support Specialist to join our team at Houston Cardiovascular Specialist in Houston, TX.
Responsibilities:
• Provides high-level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times.
• Ensures the caller’s needs are met and accurate information is obtained.
• Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
• Addresses concerns of patients, provides service recovery and escalates issues as needed
• Responsible for scheduling, rescheduling, and canceling all procedure(s).
• Applies the policies of the clinical entity to schedule appointments.
• Coordinates all paperwork needed by the facility (Including complete order sets, H&Ps, and imaging).
• Completes preauthorization for insurance coverage of all scheduled procedures
• Educates patients/responsible parties regarding the billing process and any additional financial responsibilities, including information on third-party benefits.
• Provides out-of-pocket cost estimates to patients.
• Coordinates financial counseling for day surgery.
• Communicate with the patient, referral source, and clinical staff regarding any access or authorization obstacles.
• Completes reminder calls to patients for scheduled appointments.
• Counsels' patients about unpaid bills.
• Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services.
• Verifies, ensures eligibility and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Obtains and documents required for third-party reimbursement.
• Ensures compliance with Medicare and third-party coverage.
• Other duties as assigned.
Requirements:
• High school diploma or equivalent
• Current BLS Certification
• At least two years of clinical experience in an administrative assistant/procedure scheduler role, preferably in a cardiology practice.
• Fluently speak, read, and write English.
• Ability to solve problems.
About Houston, TX:
Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.