Clinical Support Coordinator

THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.

MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.

VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.

At OnePeak Medical, whether we're caring for patients directly or supporting those who do, we are caregivers at heart. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared toward optimal health and well-being. You'll join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.

This position will assist in covering a variety of positions throughout the office as trained and coordinated with management/administration. This includes covering lunches or shifts days as needed or regularly for one or more of the following roles:

Medical Assistant/Phlebotomist:

• Work and/or fill as a medical assistant for the selected provider(s)
• Train to cover all areas within the office, including lab and front desk, as needed
• Room patients and taking accurate vital signs, history, and review of systems
• Prepare, clean, and maintain exam, lab, and treatment rooms- including setting up for procedures, cleaning up, and autoclaving instruments
• Assists with all aspects of chart entry into the patient's medical record
• Chart prepping of notes prior to provider and lab visits and collection of lab reports
• Confers with the provider prior to the patient visit with any incomplete orders or labs
• Assists with starting chart notes and scribing of notes provided by the provider after each patient visit
• Injections, lab draws, therapeutic phlebotomy, and IV therapy as needed with proper training
• Calling and emailing lab and procedure test results
• Assists Medical Providers with their "Inbox" and Rx refills/faxes in a timely manner
• Collection lab reports to go with each chart prepped
• Conferring with the provider prior to the patient visit about any incomplete orders or labs

Front Desk:

• Perform day-to-day administrative functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones, and data entry
• Provide information to clinic callers according to clinic Policies and Procedures, transfer calls as needed, and work with central reception to ensure adequate phone coverage at all times.
• Welcome and greet patients/clients/visitors in a helpful and friendly manner, determine the purpose of the visit, and direct them to the appropriate person or department.
• Schedule patient appointments based on a predetermined appointment arrangement that will allow the clinic to serve an adequate number of patients as established by grant requirements.
• When scheduling appointments, always verify the patient information current and correct patient information. If changes are made, inform patients of any documentation that will be required.
• Adhere to all clinic policies on safety and security by maintaining restricted areas, and safeguarding key-less entry codes and computer system passwords with strict confidentiality.
• Inform patients of any existing balances noted in the email daily email from the Billing Department or noted on the computer and request patient payment.
• Call patients daily to confirm the next day's appointments
• Verify method of payment (insurance or cash pay) is correct in EHR and update if incorrect
• Perform End of Day Responsibilities (i.e. EOD report to billing and the EOD email to upper management, batching, balancing register, etc.)

Other:

• Exercise problem-solving and conflict-resolution skills when handling patient complaints and direct them to appropriate designated office personnel as needed.
• Attend scheduled department and clinical meetings.
• Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook.
• Perform all duties to support successful EHR/EPM maintenance and implementation.
• Flexibility to attend out-of-town training necessary for the position
• Additional responsibilities as needed by and in support of OnePeak Medical

REQUIRED KNOWLEDGE/SKILLS:

• High school graduate degree or equivalent, required
• 1+ years of experience in a comparable healthcare setting - required
• Current BLS and/or CPR/AED Certification - required
• Recent front desk reception or scheduling experience in a medical office - preferred
• Medical billing & insurance payor knowledge - preferred
• Certification in phlebotomy - preferred
• CMA certification preferred - preferred
• Nutrition therapy or CPT certification - preferred

BENEFITS:

• Medical/Dental/Vision/Life Insurance
• Voluntary Life/LTD/Accident/Critical Illness plans
• 401k Plan with Company Match
• Employee and Family Discounts
• Paid Time Off and Paid Holidays