Clinical Support Assistant

UBMD Orthopaedics & Sports Medicine is seeking a full time Clinical Support Assistant to support the offices of Dr. Ditonto and Dr. Matson.   This position will support providers and serve our patients at the following locations;

Orchard Park Office - 5959 Big Tree Road, Orchard Park NY 14127

Williamsville Office - 111 N. Maplemere Road, Williamsville NY 14221

Clinical Support Assistant Schedule:

• Monday: 8am - 4pm
• Tuesday: 8am - 4pm
• Wednesday: 8M - 4pm
• Thursday: 8am - 4pm
• Friday: 8am - 4pm

*administrative time will be remote from home

*locations & schedule are tentative and subject to change

The Clinical Support Assistant supports providers and patients by performing a variety of administrative and clinical duties to ensure continuity of patient service and workflow within the office.

Job duties to include, but not limited to:

• Answering phones; listen & return voicemails.
• Sending/responding to triages & e-mails (Medent, Outlook, additional EHR tools as needed)
• Scheduling appointments.
• Patient day chart prep; enter x-ray orders; verify patient demographic/insurance information.
• Room patients(complete intake notes & open imaging)/check out patients. 
• Ensure patient has signed any required documents including HIPAA and financial policies.
• Complete brief pre-op checklist when scheduling patients for procedures.
• Obtain insurance authorizations for surgeries, imaging, injections etc. Entering referrals. 
• Complete and distribute disability paperwork.
• Review & distribute daily progress notes to primary doctors and referring doctors.
• Manage Medent tanks: documents, general orders, diagnostic imaging, lab orders, etc.
• Assist the provider(s) with other responsibilities as requested.
• Assume other responsibilities as requested.

Qualifications;

• Education Requirements** High School diploma or equivalent required. 
• Experience Requirements** One to two years of experience in healthcare provider’s office or hospital setting preferred.
• Skills and Competencies Requirements** Excellent communication and customer service skills required. Must be able to multi-task and desire to work in a fast-paced, team-oriented environment.

Benefits:

• 401a
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance
• 
  

Experience:

• Medent: 1 year (Preferred)
• Medical office: 1 year (Preferred)