Clinical Support Assistant

While you work to empower Colorado youth and families, we empower you to develop your career. Join one of the most respected leaders in child advocacy services – Shiloh House. Our family like culture and specialized programs allow our staff to utilize their individual talents and contribute in ways that are both professionally and personally fulfilling. At Shiloh House you will find meaning and purpose in your work while you build your career. Our leaders are dedicated to teaching and providing you with the tools to be successful. We believe strongly in growing and developing our future leaders, providing advancement opportunities by promoting from within. In return for your dedication and contributions, you will be recognized and provided an array of competitive benefits. Come join us and serve our great community!

This position is vital in it’s support of the staff achievements and youth well being. The position provides direct administrative support for the Clinical Director/Manager, the clinical team members, and the agency as a whole. Success in this position requires excellent organizational skills, strong customer service skills and experience working in a fast paced environment. Must have the ability to multi-task in a busy environment and must be knowledgeable in computer skills.

Compensation: In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $21.55-$25.00 per hour. Actual pay will be adjusted based on experience and other job related factors permitted by law.

Benefits: 

• Comprehensive insurance package: health, dental, vision, life, accident, and critical illness coverage
• 403(b) retirement plan with employer match to invest in your future
• Free ClassPass Membership – access fitness classes, gyms, and wellness experiences to support your mental and physical health
• Paid time off and personal leave
• 12 Paid Holidays
• Performance-based bonuses
• Schedule flexibility
• Opportunity to work from home
• Access to the agency's car upon program’s approval
• Mileage reimbursement
• This position provides a valuable opportunity for recent graduates to apply their education, gain hands-on experience, and make a meaningful impact in the lives of young adults transitioning from foster care.
• Free Employee Assistance Program for emotional (mental health), legal, and financial support
• 10% tuition discount at Colorado Christian University (CCU) for online programs
• May be eligible for student loan forgiveness through the Public Service Federal Loan Forgiveness Program
• Career growth encouraged – we love to promote from within and help you advance your career!

Schedule:

• Monday through Friday, 8:30-5:00

Responsibilities: 

• Electronic filing of clinical reports, case management notes, incident reports, court documents and other miscellaneous documents.
• The employee is responsible for the organization of the clinical department including but not limited to assisting clinical director, clinical manager, clinicians, medical personnel, education personnel, residential personnel and indirectly all clients on a daily basis.
• Answering phones in a friendly, warm and courteous manner. Using appropriate greetings and relays messages promptly and completely.
• Mailing/faxing/emailing/scanning. Meeting legal correspondence deadlines.
• Greeting youth/visitors appropriately. Notify staff when visitors arrive, helps situate visitors in appropriate meeting rooms, while making staff, clients and visitors feel welcome.
• Be aware of staff's daily whereabouts and assist in problem solving when crisis situations arise.
• Maintaining facility cleanliness: cleaning, vacuuming, mopping and disposing of trash.
• Processing of weekly billing and various daily/weekly reports.
• Providing support to all clinical & agency staff and locations when needed.

Posting Date: 7/29/2025

Application Window: Ongoing (Applications will be accepted on an ongoing basis)

• Must have excellent organizational skills.
• Must have strong people skills.
• Must be customer service oriented.
• Must have at least 6 months experience answering incoming lines.
• Must have one year clerical experience.
• Must be able to type at least 45 words per minute, with minimal spelling and grammatical errors .
• Must have knowledge and experience of word processing programs and other miscellaneous office tasks.
• Must have a valid Colorado driver’s license or the ability to obtain one with a clean motor vehicle record.
• Applicants must successfully complete a comprehensive background screening as a condition of employment, in accordance with Colorado Department of Human Services regulations for child care facilities. This screening includes state criminal background checks, fingerprinting, sex offender registry searches, and abuse and neglect clearances. If the applicant has lived in any other state within the past five years, equivalent background and abuse/neglect checks from those states will also be conducted.