Clinical Program Manager

SUMMARY:  Works closely with Program Director, ensuring program outcomes are achieved in a manner consistent with CODA’s mission, standards, and treatment philosophy. Directly supervises program staff, operations, resources, and partnerships to achieve desired outcomes and operational targets for a grouping of dissimilar or complex programs.   

ESSENTIAL RESPONSIBILITIES AND TASKS: 

• Program Management: Manage program operations utilizing effective leadership that motivates, inspires, and supports staff to quality outcomes. Manager works under the guidance of the Program Director to ensure program outcomes and operational targets are achieved, service utilization is optimized, regulatory and agency standards are met, budgets are maintained, and program maintains financial viability.  Management is data driven.
• Supervision: Provide assertive clinical and/or administrative supervision for program staff and programmatic activities, ensuring quality of services, championing and monitoring agency adopted evidence based practices and fidelity to supported methodology and protocols.
• Team Leadership: Provide leadership to program team, ensuring team members work productivity as a team, have high staff morale, and realize connectivity to the agency and the agency mission. Maintain a cohesive, mission-driven team and continually develop the team to suit the needs of the program.
• Clinical Service: May provide coverage during periods of staff absence. Responsible for modeling desired clinical and administrative practices. 
• Community: Collaborate with relevant provider agencies and referents. Ensure staff follow-through with agency practices in support of provider relations.
• Agency: Contribute to the overall success of the agency through participation in work teams and inter-department communications.
• Provide routine and accurate reports to Program Director about program staff, operations, resources, and partnerships, keeping them fully apprised of the state of the program. 
• Achieve outcomes using methods that align with CODA’s mission and values: 

• Communicate accurately and positively about recovery and the use of evidence-based treatments. 
• Use data and science to identify barriers, overcome obstacles, and inform decisions.
• Be financially responsible; avoid waste, document accurately, seek new opportunities to serve. 
• Demonstrate compassion and respect for others.

SECONDARY RESPONSIBILITIES AND TASKS: 

• Provide on-call consultation for incidents or crisis management.
• Positively represent CODA at program level provider meetings, collaborative staffing, in the community, and at industry events.  
• Collaborate actively with administrative departments.
• Be a champion for agency initiatives through practicing positive change management techniques.
• Participate in and/or lead agency training and development activities.
• Assist executives, board members, co-workers, community partners, employees, and other agency contacts with special projects.

SUPERVISORY RESPONSIBILITIES:

 This position is accountable for the full range of supervisory responsibilities, ensuring appropriate steps are taken in hiring, coaching, corrective action, training and termination of employees.