Clinical Program Manager (34761)

Purpose: (General description and summary) 

The Outpatient Program Manager is responsible for the oversight of the Rehabilitation/Outpatient programming supporting participants with Severe and Persistent Mental Illness (SPMI) through an Integrated Team Based Care (ITBC) model. The Program Manager ensures that the Outpatient program remains financially solvent, that the program is meeting their Key Performance Indicators, and is cognizant of and supports the agency strategy plan. 

Accountabilities: (Responsibilities of the job) 

• Provides supervision support and oversight to the following roles: Team Supervisor, and Access and Care Pathway Supervisor 

• Routinely audits charts to ensure chart compliance and effectiveness of ITBC 

• Initiates and supports in the hiring, training, and discipline of outpatient employees 

• Collaborates with support departments such as Quality and Improvement and Finance to ensure accuracy of enrollments 

• Oversee the county general funds contract to ensure accuracy 

• Participates in regular meetings addressing quality of care and overall program and agency strategy 

• Collaborates with external and internal auditors to audit charts, identify required changes, and provide staff training/supervision as needed to ensure that deficiencies are corrected 

• Collaborates with program managers across the agency to ensure positive integration of teams and roles to support participants and staff alike 

• Provides back up to the Clinical Director for after-hours consultation and crisis response 

• Facilitates team, program, and/or clinic meetings as needed 

• Demonstrates strong leadership 

• Conducts timely performance reviews, provides on-going performance improvement feedback and coaching 

• Monitors and completes participant authorizations 

• Monitors the QIIP scores and CCO risk corridor 

• Attend stakeholder meetings 

Other General Expectations: 

•  Attend and positively participate in required meetings, including ITBC meetings and care coordination meetings with LMPS to support collaboration and efficiency 

• Adhere to any applicable ethics codes and New Narrative’s mission and values 

• Follow all New Narrative policies, procedures, and protocols 

• Adhere to regular work schedule as set by direct supervisor 

• Follow through on all directives and instructions 

• Maintain current Oregon Driver’s License 

• Maintain CPR and First Aid Certificate 

• Demonstrate effective organizational and time management skills 

• Pursue ongoing development of skills and competencies as required by individuals licensing bodies and as required to maintain competency in the role 

• All other duties as assigned 

Core Competencies: 

• Communication: Direct and concise. Keeps people informed. Listens effectively to others 

• Teamwork: Effective at working in team situations 

• Initiative/Results Orientation: Originates action. Finds ways to get things done 

• Quality: Promotes continuous improvement. Effectively utilizes data 

• Individual Responsiveness: Responds well to internal or external individual needs 

• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends 

• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion 

• Independence: Receives no instruction on routine work; with general instruction on new assignments 

• Feedback orientated: Demonstrates, engages, and promotes regular forms of feedback from program participants, New Narrative staff, and colleagues 

• Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training 

• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups 

• Sensitive Information: Exposure to highly confidential information.  Must maintain the highest level of discretion at all times 

• Motivate: On-going ability to motivate others and remain consistently enthusiastic, New Narrative mission conscious and values driven with participant focused and trauma informed lens 

• Demeanor: Remaining calm in a crisis, empathetic, unbiased and excellent interpretation skills 

Positions Reporting: Clinic Administrator, Receptionist, Team Supervisor, Access and Care Pathway Supervisor 

Education/Certificates/Licenses/Registration: 

Must possess a QMHP certification due to increased ability to provide supervision per OARs. 

Experience/Qualifications:  

• At least two years' experience providing direct supervision and support 

• Experience working in community mental health providing peer support services, case management and/or behavior health treatment, particularly with individuals with severe and persistent mental illness preferred 

• Multi-lingual preferred 

• Ability to be a culture leader, supporting in the development and management of a well-functioning, participant-centered team 

• Ability to connect programmatic goals with larger agency strategies and initiatives 

• Ability to complete programmatic level assessments to ensure fiscal solvency and sustainability 

Impact: 

New Narrative outpatient operations are an essential part of New Narrative’s overall continuum of service and support. As a member of the ITBC team, the Housing Coordinator will help to ensure best practices, positive outcomes, and quality of services.