Dallas IVF, a state-of-the-art clinic offering a wide variety of treatments ranging from basic care to the most advanced fertility technologies, is looking for a full-time Clinical Operations Manager to join our team!

The Clinical Operations Manager is responsible for leading all clinical operations and works organizationally to improve internal culture, safety, quality of care, and patient experience. Responsible for planning, directing, coordinating and supervising the delivery of patient care. Establishes and maintains effective working relationships with clinical staff, lab teams, administrative teams, and providers.  Works closely with all department leaders and Executive Director to build an internal culture of transparency and trust. Has a positive and supportive attitude towards the organization and the clinic’s overall success. Demonstrated ability to manage multiple tasks simultaneously under pressure.

Essential Functions:

Supervises the daily operations for the following clinical departments:

• Nursing
• Third-party reproduction
• Medical Assistant
• Phlebotomy
• Ultrasound
• Weekend Clinical Staff
• Procedures

Supervision of each clinical department includes, but is not limited to:

• Establishing and implementing policies, objectives and procedures.
• Mentors clinical staff and identifies training needs
• Facilitates staff development. Participates in development, implementation, orientation and continuing education.
• Understands and stays updated on FDA regulations for both third-party and autologous patients
• Maintains membership with ASRM and stays updated with industry standards and recommendations for best practices – shares with Executive team for implementation as necessary
• Continually works on performance improvement activities within clinic
• Participates in recruitment planning and contributes to decisions, including hiring, training, supervision and evaluating clinical staff and their work.
• Assures adequate staffing levels are in place to meet clinical needs.
• Recognizes employee conduct issues and identifies when it is necessary to escalate further.
• Counsels employees and utilizes the Ivy disciplinary process appropriately.
• Creates and maintains staff schedules; includes taking daily staff call ins
• Manages clinical team timesheets accurately and in a timely manner.
• Participates in weekly Team Leader meetings and presents at Executive meetings monthly
• Acts as Super User for our EMR, eIVF, and assists with implementation of new processes.