Clinical Operations Manager

POSITION OVERVIEW:

The Clinical Operations Manager oversees and directs the activities of a medical and healthcare facility, ensuring smooth and efficient operations, while also prioritizing patient care and quality. They are responsible for a wide range of duties, including improving patient care, developing systems and protocols, managing staff, and ensuring compliance with regulations and standards.    

ESSENTIAL FUNCTIONS:

• Provides clinical oversight to the daily operations of the clinics  
• Leading and managing a team of clinical staff 
• Anticipates physician needs  
• Addresses problems involving personnel, medical staff, and patients 
• Defines the overall purpose of the clinics in accordance with organizational goals  
• Plans with education department orientation and in-service training for staff members 
• Responsible for on-going performance evaluation, guidance and development of personnel 
• Ensures smooth daily operations and steady progress towards established clinic goals  
• Responsible for cost effective programs  
• Identifies problems and communicates solutions to appropriate personnel  
• Keeps open communication with medical staff  
• Provides opportunities for growth and development of clinic staff  
• Holds staff meetings to provide opportunity for participative planning  
• Responsible for overseeing clinical staffing at all locations assigned 
• Provides direct patient care if needed 
• Identifying opportunities to improve patient care and develop new protocols 
• Monitoring patient conditions and managing their flow through the facility 
• Ensuring adherence to patient care procedures and safety policies 
• Managing budgets and allocating resources 
• Developing and implementing policies and procedures 
• Ensuring compliance with relevant regulations and standards 
• Managing audits and inspections 
• Collaborating with other healthcare professionals to improve performance  
• Providing mentorship and support to team members 
• Controlling infection and occurrence for patients 
• Developing performance goals for the facility and staff 
• Communicating with various stakeholders, including medical staff, patients, and external organizations  
• Collaborating with other departments and teams to ensure smooth operations 
• Performs other duties as assigned 

REQUIRED QUALIFICATIONS AND SKILLS:

• 5+ years of work experience in clinical operations, orthopedics preferred 
• Strong analytical skills 
• Exhibit progressive professional development  
• Demonstrates flexibility and reliability  
• Ability to prioritize and problem solve  
• Ability to maintain sensitivity and objectivity to chronic medical and social problems  
• Ability to relate well to patients, families, co-workers, and physicians 
• Exceptional communication skills, both written & verbal 

WORKING CONDITIONS:

• Typical clinical office and exam/procedure room environment 
• Possible exposure to communicable diseases and other conditions common to clinical settings 
• Frequent standing, typing, moussing, and reading paper and electronic documents 
• Ability to file and track documents and data, both in written and electronic form 
• Able to frequently stoop, lift carry and push/pull 15 pounds and occasionally up to 30 pounds