Clinical Liaison RN/LPN – Immediate Opening

Facility: Sylva Valley Health & Rehab
Job Type: Full-Time, Salaried
Schedule: Monday–Friday during active referral hours, with remote evening and weekend referral coverage as needed
Reports To: Administrator

About the Position

Sylva Valley Health & Rehab is hiring a motivated, responsive, and relationship-driven Clinical Liaison RN/LPN to lead our referral review and admissions process.

This is a dedicated Clinical Liaison and admissions position with no routine floor-nursing assignments. The primary focus is reviewing referrals quickly, making appropriate admission decisions, following every opportunity through completion, and helping grow the facility’s census.

The successful candidate will be physically present at the facility each weekday while also completing hospital visits, bedside evaluations, community outreach, and remote referral management as needed.

This position is ideal for an RN or LPN who is highly organized, clinically confident, persuasive, and comfortable taking ownership of the entire referral process.

Primary Responsibilities

• Review new referrals and respond within approximately 15–30 minutes
• Serve as the primary contact for urgent evening and weekend referrals, generally handled remotely
• Independently approve routine admissions that meet facility guidelines
• Escalate unusual, questionable, or high-risk referrals to the Administrator for final review
• Obtain missing clinical records, medication lists, therapy notes, insurance information, authorizations, and other documents needed to make timely admission decisions
• Communicate admission decisions, acceptance requirements, and outstanding needs directly to hospitals, referral partners, residents, and families
• Follow up daily on every pending referral until it is admitted, denied, or formally closed
• Document the reason for every denied, delayed, withdrawn, or lost referral
• Coordinate smooth transitions from hospitals, homes, assisted living communities, and other care settings
• Communicate directly with prospective residents and families to answer questions, explain facility services, build trust, and support admission decisions
• Conduct bedside evaluations and meet with prospective residents and families when needed
• Provide facility tours to prospective residents and families
• Assist with verifying insurance coverage, payer information, authorization requirements, and financial information in partnership with the admissions and business office teams
• Maintain an accurate referral and outreach tracking log, including contacts, follow-up activity, outcomes, barriers, and lost opportunities
• Provide regular referral updates to the Administrator, DON, admissions team, and other facility leaders throughout the day
• Build professional relationships with hospitals, case managers, discharge planners, physicians, providers, home health agencies, hospice organizations, and other referral partners
• Visit hospitals and referral sources as needed
• Confidently and professionally ask referral partners for appropriate admissions
• Work closely with nursing, therapy, social services, admissions, business office, and administration
• Identify referral trends, admission barriers, missed opportunities, and strategies to improve referral conversion and census growth
• Remain accountable for referral response times, completed follow-up, conversion rates, admissions, and census growth

Qualifications

• Current RN or LPN license
• Strong clinical judgment and the ability to review referral information independently
• Ability to manage multiple active referrals without missing follow-up, documentation, or deadlines
• Excellent communication, organization, customer-service, and relationship-building skills
• Persuasive, confident, and comfortable discussing services and asking for admissions
• Able to communicate professionally with hospital staff, referral partners, residents, and families
• Comfortable working with urgent admissions needs, performance expectations, and census-growth goals
• Dependable, self-directed, and able to make timely decisions
• Professional appearance and conduct
• Reliable transportation for hospital visits, bedside evaluations, and referral-source outreach
• Ability to be physically present at the facility each weekday
• Ability to provide remote evening and weekend referral support when needed

Admissions, skilled nursing, long-term care, post-acute, hospital, marketing, sales, or clinical liaison experience is preferred but not required. Candidates from any clinical setting are encouraged to apply.

Training will be provided on the facility’s referral platforms, hospital portals, PointClickCare, admissions procedures, and required technology.

Technology and Support Provided

The Clinical Liaison will be provided with:

• Laptop
• Tablet
• Access to the facility’s phone application
• Training on referral platforms and facility systems
• Mileage reimbursement for approved business travel
• Approved outreach materials and relationship-building resources

Compensation and Benefits

• Competitive salaried compensation based on experience
• Performance bonus opportunity tied to referral conversion, completed admissions, and census growth
• Sign-on bonus available
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accident insurance
• Short-term disability insurance
• Long-term disability insurance
• Paid time off
• Sick leave
• Vacation pay
• Supportive and accessible leadership team
• Opportunity to directly influence facility growth and resident access to care

Apply Today

This is an immediate opening.

Apply online at:

tinyurl.com/SylvaValley

Join Sylva Valley Health & Rehab and take ownership of a referral and admissions program where responsiveness, relationships, and results matter.

#SylvaIndeedility: Sylva Valley Health & Rehab
Job Type: Full-Time
Schedule: Monday–Friday with some evenings/weekends/on-call for admissions as needed

About the role

Sylva Valley Health & Rehab is hiring a Clinical Liaison RN/LPN to support admissions, referral development, census growth, and smooth transitions into our skilled nursing facility.

This is a true mix of clinical admissions review and relationship building. The right person will be comfortable reviewing referrals, communicating with hospitals and families, and representing Sylva Valley professionally in the community.

What you’ll do

• Build relationships with hospitals, case managers, discharge planners, providers, home health, hospice, and referral partners 
• Review referrals for clinical appropriateness and communicate needs to facility leadership 
• Help coordinate admissions and smooth transitions from hospital/community to facility 
• Follow up on referrals, pending admissions, denials, and lost opportunities 
• Use referral systems/platforms and EMR tools to support admissions workflow 
• Partner with admissions, nursing, therapy, business office, and administration 
• Track referral trends, barriers, and census growth opportunities 
• Participate in evenings/weekends/on-call admissions support as needed 

What we offer

• Competitive pay based on experience 
• Bonus/commission opportunity based on admissions or census growth 
• Supportive leadership team 
• Opportunity to make a direct impact on facility growth 
• 401(k) 
• Health Insurance 
• Vision Insurance 
• Dental Insurance 
• Life Insurance 
• Accident Insurance 
• Short-Term & Long-Term Disability 
• PTO/Sick 
• Vacation Pay 

Requirements

• Active RN or LPN license 
• Skilled nursing, long-term care, post-acute, hospital, admissions, or clinical liaison experience preferred 
• Experience with referral platforms, hospital portals, EMR systems, or PointClickCare preferred 
• Strong clinical judgment and ability to review referral information 
• Excellent communication, follow-up, and relationship-building skills 
• Comfortable with admissions urgency, evening/weekend/on-call needs, and census goals 
• Professional appearance, customer-service mindset, and ability to work independently 

Apply

Apply online: tinyurl.com/SylvaValley

#SylvaIndeed