The Clinical Liaison is responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns.
Essential Job Functions/Responsibilities
- Works with the Director of Clinical Services to establish community education for clinical programs.
- Establishes and maintains positive working relationships with current and potential referral and payer sources.
- Assists referral sources with smooth transitions of care for patients receiving home health or hospice services.
- Ensures that all necessary paperwork is obtained in order to admit new patients to Home Health or Hospice service.
- Assists in the required coordination for admissions and transfers between Elite Home Health and Hospice and other community healthcare partners
- Monitors the status of and follows-up on patients that are currently in a Hospital or other facility
- Provides Hospice informationals to potential hospice patients, appropriate family members, POA and/or legal guardian.
- Builds and monitors community, customer, and payer and patient perceptions of Elite Home Health and Hospice as a high quality provider of services.
- Maintains comprehensive working knowledge of Elite Home Health and Hospice markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
- Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
- Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Elite Home Health and Hospice
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Position Qualifications
- Licensed as a Licensed Practical Nurse or Registered Nurse in Washington or Idaho. Must be able to obtain license in both states.
- Associate or Bachelor's degree in Marketing, Business Administration, or related field preferred, but not required.
- At least one year experience in health care marketing preferably in hospice care operations.
- Demonstrates good communications skills, negotiation skills, and public relations skills.
- Demonstrates ability to take initiative to accomplish agreed upon goals.
Salary: $75,000 - $85,000 annually
Benefits: Medical, Dental, Vision, 401k, etc.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.