Clinical Liaison Coordinator - FT - Days (74703)
Hamilton Health Care SystemHours: 8AM - 5PM, Weekdays
JOB SUMMARY
The Clinical Liaison Coordinator is responsible for coordination of the care provided to the patient during transition of care. A Clinical Liaison Coordinator will work closely with Case Management, Discharge Planners, Hospitalist, Primary care Physicians, Skilled Nursing facilities and Rehab Centers to ensure continuity of care. The Clinical Liaison Coordinator will assist the patient and family in the process of navigating post-acute care. The candidate will assess, plan, coordinate, monitor and evaluate operations and services with the primary goal of providing a safe transition from acute care to palliative or hospice care. This Nurse will serve as the patient advocate and skilled communicator while facilitating serves as a representative for the Hospital System. The Clinical Liaison will work closely with the Palliative Care and Hospice Leaders and care teams. By working with all applicable departments, this position will ensure that all patient education and coordination be consistent and aligned with and / or an extension of the physician’s recommendations.
Regarding business development, the candidate must proactively maintain and facilitate new relationships with referral contacts and serve as a key contact and representative to provide education, assistance, and support to the referral source to ensure quality of care and satisfaction of services. He / She will continually monitor services provided by completing 24-48 hour post admission calls to the patient and follow up visits with referral source if possible, to provide feedback on recent admissions.
Facilitate patient oversight meetings with facilities to provide updates and receive feedback on current patient care.
Develop a marketing plan quarterly providing details on current statistics based on recent marketing analysis and overall patient satisfaction scores.
Qualifications
JOB QUALIFICATIONS
Education: Graduate of an accredited school of nursing.
Licensure: Current, unencumbered RN license in the State of Georgia or a multi-state license meeting eNLC criteria. BLS through American Heart Association or American Red Cross required. LPNs licensed in the State of Georgia or a multi-state license meeting eNLC criteria will be considered depending on experience.
Experience: At least 2 years Hospice and / or Palliative experience with the proven ability to build and maintain professional relationships in the Post- Acute Care setting.
Skills: Excellent verbal and written communications skills, with understanding of Electronic Medical Record keeping
Must possess a positive community reputation and exceptional people skills.
Knowledge of Medicare Conditions of Participation related to Hospice and Palliative Services.
Understanding of quality measures, billing practices and regulations related to the provision of home care services.
Must have excellent interpersonal skills, including ability to work as a team member with associates and physicians.
Must be highly motivated self-starter who sets priorities, stays organized, and achieves defined objectives.
Must have an understanding of taking and accepting written and verbal orders from Referral sources
Must possess the ability to assess patients’ diagnosis with orders, and make arrangements.
PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS
Works in variable settings that are consistent with an Office setting and Community setting, i.e. Physicians’ offices, Hospitals, Corporations, Skilled Nursing Facilities, etc. Ability to meet deadlines and budgets is critical. Self-supervision will be expected. Work outside the office is required. Requires hearing and vision corrected at normal range. Requires working under sometimes-stressful conditions and subject to working irregular hours including overtime and weekends. Face to Face communication with Referral Sources, potential patients and their families will occur often.
Full-Time Benefits
- 403(b) Matching (Retirement)
- Dental insurance
- Employee assistance program (EAP)
- Employee wellness program
- Employer paid Life and AD&D insurance
- Employer paid Short and Long-Term Disability
- Flexible Spending Accounts
- ICHRA for health insurance
- Paid Annual Leave (Time off)
- Vision insurance