Clinical Liaison

Position Summary: 
The Clinical Liaison functions as a critical point of contact between clinical leadership, the administrative team, and external partners. The Clinical Liaison maintains high-level administrative support for clinical operations, manages key communications, and drives efficiency across complex workflows. This role involves proactive problem-solving and the oversight of documentation and information flow, ensuring that both clinical and administrative functions are well-aligned. The Liaison will also play a pivotal role in enhancing process improvements, ensuring adherence to company standards, and supporting company initiatives that advance client experience and company objectives.

Compensation Range: $65,000-$75,000 annually

Primary Responsibilities: 

• Function as an essential resource to clinical leadership, delivering executive support and anticipating operational needs 

• Proactively manage schedules, appointments, and communications for leadership and clinical teams 

• Coordinate internal and external communications, including supporting high-level relationship management with health plan partners and clients 

• Own the organization, accuracy, and integrity of critical databases, ensuring data is current and accessible to relevant stakeholders 

• Screen, review, and interpret confidential medical documents and requests, making assessments or routing items for decision as appropriate 

• Assist in preparing reports, executive briefings, and presentations as needed for leadership 

• Facilitate information and document flow between teams, upholding standards of confidentiality and compliance (HIPAA) 

• Identify data or process gaps and escalate to supervisors, contributing to ongoing workflow optimization efforts 

• Provide logistical support for meetings, conferences, and special projects led by clinical leadership 

• Handle confidential information with discretion, exercising sound judgment on sensitive matters 

• Perform other executive and operational administrative duties as assigned by leadership 

Required Qualifications: 

• Degree as a Physical Therapy Assistant, Occupational Therapy Assistant, or higher 

• Minimum 3 years of clinical experience as a Physical Therapy Assistant or Occupational Therapy Assistant, or higher 

• A device to access the internet and Periscope platform (PC, Mac, laptop) 

• Exemplary verbal and written communication and interpersonal skills, including diplomacy and tact 

• Exemplary organizational skills, resourcefulness, and attention to detail 

• Ability to work independently, set priorities, and manage multiple tasks for multiple leaders 

• High degree of professionalism and sound judgment under pressure 

• Flexible and adaptable, able to pivot priorities as business needs evolve 

• Ability to interact and communicate effectively at all organizational levels and with external partners 

• Strong analytical skills to independently assess, review, and escalate clinical documentation as needed 

• Strong proficiency with all Microsoft Office 365 Suite and virtual communication platforms 

• Reliable internet access  

Preferred Qualifications: 

• Clinical experience with neurological injuries and impairments 

• Experience working with medical equipment, especially complex rehab technology 

• Additional certifications such as ATP and/or CAPS 

Physical Requirements and Working Conditions: 

• Ability to work in a remote office setting with frequent use of computers and phones 

• Occasional travel required for events and onsite meetings