Clinical Liaison

JOB PURPOSE: The CL (Clinical Liaison) is responsible for assessing potential residents/guests, in the hospital, to establish eligibility for care and screen for appropriateness of placement. This position is also responsible for identifying, building and maintaining key relationships with physicians, discharge planners, senior living providers, home health agencies and other healthcare providers.

ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:

• Understand business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its reporting goals.
• Evaluating potential patients.
• Assessing and communicating patient needs with families, referring CM’s, referring physicians.
• Responsible for making observation about changes within the market and assist in making recommendations and create actions plan to address them.
• Responsible for participating in, developing and meeting the occupancy levels in accordance with the marketing plan.
• Develops positive relationships with the discharge planners, physicians, families, senior living providers, home health agencies and other healthcare providers, marketing company programs and services.
• Actively communicates with prospective residents/guests, family members, and key influencers to generate activity. This includes frequent personal contact including but not limited to telephone calls, facility visits, letters and tours.
• Keeps updated about relevant, operational, competitive, and company information, in order to respond effectively to inquiries from contacts and convey community message.
• Assesses potential residents/guests, reviewing their medical records, and determines whether they should be admitted for care in collaboration with physicians, nurses, therapists, social workers, case managers and other interdisciplinary team members.
• Educates potential residents/guests, family members, referral sources, and external payers regarding the effective and efficient utilization of program services and available resources.
• Coordinating with other staff members to ensure a smooth discharge process.
• Communicates company admission criteria and obtains payer type information such as Medicare, Managed Care and Private Pay.
• Obtains current medication and treatment information and the potential resident’s/guest’s health care needs.
• Ensures that clinical admission records are obtained accurately from other healthcare facilities.
• Transmits information relating to the prospective resident/guest to the Admissions Coordinator.
• Additional duties as assigned.

BEHAVIORAL STANDARDS

• The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
• Exhibit positive customer service behavior in every day work interactions.
• Demonstrate a courteous and respectful attitude to internal workforce and external customers.
• Communicate accurately and appropriately.
• Handle difficult situations in a discreet and professional manner.
• Hold self-accountable for professional practice.
• Participate in performance improvement activities utilizing principles to support and improve departmental goals.
• Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.
• Keep current with literature regarding changing practices, interventions and best practices.
• Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
• Act as a preceptor as requested.
• Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required.
• Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

EDUCATION/QUALIFICATIONS:

• Associates degree required.
• Knowledge of the information and techniques needed to assess and treat human injuries and diseases. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for variety of audience.
• Interpersonal skills to including the ability to form constructive and effective relationships with clients, families, and customers.
• Excellent customer service skills.
• Knowledge of regulatory standards, compliance requirements, and hospitals policies and procedures.
• Demonstrate ability to manage territory and accounts.
• Patient care experience.
• Previous discharge planning experience preferred.
• Sales/Marketing experience preferred.
• Clean Driving Record.

CERTIFICATION/LICENSURE:

• Valid driver’s license.
• RN, LPN, RRT or paramedic preferred.

PHYSICAL REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered.
• This job requires visual abilities, auditory abilities, must be intact to perform duties.