Title: Clinical Informatics Trainer
Department: Clinical Informatics
Hours of Work: Full-Time Position; Days
Salary: Class 04 - $74,994-$89,994 per annum
Union: Non-Union
Location: KGH Site/ remote (hybrid)
PRIMARY FUNCTION
This position supports the delivery of training and education to end users of the Regional Health Information System (RHIS). The role prepares training materials, maintains the training environment, delivers end-user sessions, and provides input and feedback to help ensure adoption and ongoing proficiency. This position contributes to effective system use through accurate training execution, within the framework of established training programs and methodologies.
As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
RESPONSIBILITIES & DUTIES INCLUDE:
Develop training content, environment, and documentation
- Prepares role-based training content and materials using established templates and guidelines. Collaborates with analysts and clinical informatics team to update materials as directed.
- Regularly collaborates with appropriate Regional Lumeo systems analysts, operations managers, and local Clinical Informatics team members to incorporate feedback, and validate workflows to develop and update training materials.
- Assists with building and testing of training environments and provides support and troubleshoots issues.
Deliver training and credentialing – Planning and supporting the delivery of training the trainers at partner organizations:
- Trains and credentials end-users to ensure they can successfully use the RHIS.
- Collaborates with other trainers by co‐facilitating classroom instruction and assisting with exercises as needed.
- Prepares training lessons, prints materials, and sets up the training room and environment prior to the training session.
- Presents information verbally and in writing in a clear and easy‐to‐understand manner.
- Gathers feedback on the effectiveness of training and incorporates changes in the training curriculum or method as required.
Support Training Program
- Supports training program to evaluate opportunities for improving and optimizing the delivery of training to end-users.
- Supports implementation of the training program by monitoring delivery and providing feedback.
- Communicates and escalates issues, as appropriate.
- Leads and facilitates on-going team meetings.
- Serves as a knowledgeable educator and identifies trends that may require additional training focus.
- Manages projects by prioritizing them and by creating and adhering to timelines.
- Identifies end-user related issues and concerns and communicates the same to Regional Lumeo system teams and local Clinical Informatics team for discussion and resolution.
Education and Learning
- Maintains working knowledge of their application, workflows and common issues faced by end-users.
- Learns new content and consults with subject matter experts to develop training materials and answer any participant questions.
- Maintains up-to-date knowledge of their assigned application and related workflows to answer participant questions and ensure accurate training delivery.
NOTE - The above duties are representative but are not to be construed as all-inclusive.
BASIC QUALIFICATIONS:
- 3-year college diploma in Business Administration or equivalent and related.
- 3 years of related experience in training delivery, instructional design, or clinical informatics within a healthcare or clinical environment.
- Strong training and instructional delivery skills, including classroom facilitation.
- Ability to develop role-based training materials, guides, and documentation.
- Excellent verbal and written communication skills for diverse learner groups.
- Strong collaboration skills with clinical, operational, and technical partners.
- Ability to gather, interpret, and incorporate feedback into training programs.
- Problem-solving and troubleshooting skills to support training environments and workflows.
- Ability to plan, prioritize, and manage multiple training initiatives/projects.
- Knowledge of clinical workflows and health information systems (RHIS preferred).
- Ability to learn new systems quickly and train others effectively.
- Competency in performing needs assessments and identifying training improvements.
- CTDP (Certified Training and Development Professional), preferred.
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.
PHYSICAL REQUIREMENTS:
The applicant must be able to meet the physical demands of this position.
KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.
Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.