Clinical Informatics Support Specialist

The Clinical Support Specialist performs duties related to system training and workflow optimization,

which includes computer-based training and orientation of staff and physicians in an efficient and economical manner; participation in workflow design and development; project implementation; documentation; and end user training. This position has delegated responsibility for problem solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications. The Clinical Support Specialist assures that training is customer-focused and based on needs identified by customers throughout the system. The department is working to implement leading-edge technology solutions, including electronic practice management, health records and clinical decision support systems in support of our organization's overall goal to transform healthcare.

This role will have a hybrid schedule and will require on-site support at St. Anthony Hospital, St. Anthony North Hospital, Longmont United Hospital, and St. Elizabeth Hospital in Colorado.. Applicant must reside local in the area.

Required Education and Experience

• Required Minimum Education: HS Diploma/GED or equivalent

  A minimum of two (2) years of experience providing system support to clinical staff, or minimum two (2) years of experience working in a clinical setting with daily use of an electronic medical record; understanding of clinical workflows within an EMR; and, minimum two (2) years of proven knowledge of clinical workflows and track record of providing excellent support to clinical staff are required.

  
  Preferred: Prior experience providing application support may be accepted in lieu of clinical background; and, clinical background is highly desired.

Required Licensure and Certifications

• MA, LVN, or other clinical degree desired.

Required Minimum Knowledge, Skills, Abilities and Training

• Strong communication and leadership skills with ability to work with and communicate to a diverse work force in all levels of the organization. 
• Special skills preferred include:
• Strong problem solving skills with ability to be an outside-of-the-box thinker.
• Ability to manage project tasks and timelines
• Analytical ability
• Ability to handle multiple priorities.
• Ability to lead others in a team environment and come to consensus on workflow/training related issues.
• Personal computer-based productivity tools.
• Ability to learn and apply Transformational Care principles in establishing workflows with providers and staff
• Ability to effectively train others.
  
• Training: Training in and/or strong working knowledge of specific applications may be required or preferred based on assignment. Consult with department management for specifics.