Certified Health Coach - Care Coordinator (Full time, Days Monday - Friday)

Organization Overview, Mission, Vision and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Certified Health Coach - Care Coordinator reports to the RN – Clinical Manager in direct partnership of the Director of Practice Transformation. This position is responsible for the coordination of practice transformation initiatives for a group of high-risk patients within primary care locations. This position is responsible for providing direct patient care, assisting physicians with procedures, and assisting with front office duties, as needed.

Essential Position Responsibilities

• Provide patients with timely and accurate reminders related to preventative care services
• Provide pre-visit planning for high-risk patients to include gaps in care such as immunizations and preventive screening exams
• Complete provider notification of gaps in care for the individual patient
• Provide comprehensive care management to improve patient and practice outcomes
• Partner with co-workers to provide education regarding specialty medicine practices
• Triage patient needs, assign referrals, and assist patients as needed within the scope of a medical assistant
• Maintain accurate documentation of referrals, specialist visits, and ED/Hospital stays and document interventions
• Review monthly dashboards and data to conduct and participate in data analysis process
• Complete additional duties as assigned within the scope of the medical assistant care coordinator practice

 Qualifications

• Education: High school diploma or GED.
• Licensure and Certifications: Certified Medical Assistant or Registered Medical Assistant, or Certified Health Coach

• Experience: Minimum 3 years’ in healthcare experience required.

Work Environment: This position will spend 20% of the time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This position will spend 80% of time sitting while performing work in a standard office environment. This position serves a culturally and linguistically diverse patient population. This position has exposure to communicable diseases and bodily fluids.