Overview:
The care coordinator is a key team member who ensures seamless daily operations by managing client schedules, caregiver support, payroll processing, and authorization tracking. This role requires exceptional communication, multitasking, and organizational skills.
Key Responsibilities:
Answer and manage incoming phone calls in a professional and timely manner
Schedule and coordinate client visits, ensuring appropriate caregiver match and availability
Assist caregivers with schedules, updates, and other support needs
Process daily payroll accurately and on time
Track and manage client authorizations and ensure services stay within approved limits
Maintain up-to-date client and caregiver records in the system
Collaborate with team members to ensure smooth office operations and exceptional client care
Provide general administrative support as needed
Qualifications:
Previous experience in a healthcare office, scheduling, or administrative coordination strongly preferred
Strong organizational and time management skill
Excellent verbal and written communication
Bilingual skills are a plus but not required.
Proficient in Microsoft Office (Word, Excel, Outlook) and scheduling software
Ability to handle high call volume and multitask efficiently
Knowledge of payroll systems and healthcare authorizations is a plus
Positive, team-oriented attitude with a commitment to customer service
Benefits:
Competitive wages and benefits packages.
Opportunities for professional development and career advancement.
Supportive and collaborative work environment.