Call Center Healthcare Customer Service Representative

Company: Caring Transitions
Location: Remote Work from Anywhere in the U.S.
Job Type: Part-Time or Full-Time | Entry-Level to Mid-Level
Industry: Healthcare / Senior Services / Customer Support

About Caring Transitions

Caring Transitions is a nationally recognized provider of senior relocation, downsizing, and estate sale services. We help families navigate lifes transitions with compassion and care, especially during challenging times.

Position Summary

We are hiring Remote Customer Service Representatives to support our growing client base. In this role, you will be the warm, professional voice that guides seniors and their families through the early stages of their journey with Caring Transitions. This is a fully remote position with flexible scheduling, perfect for candidates seeking meaningful, people-focused work with work-life balance.

What You'll Do

• Handle inbound and outbound calls with empathy and professionalism
• Provide detailed information about services: senior relocation, estate sales, downsizing
• Assist families with scheduling consultations and next steps
• Record client information and updates in our CRM system accurately
• De-escalate concerns and ensure a positive customer experience
• Collaborate virtually with local Caring Transitions teams

What Youll Need

• Minimum 1 year of customer service experience (call center, healthcare, or senior care preferred)
• Excellent communication and listening skills
• Self-motivated and dependable with strong time management
• Tech-savvy and comfortable with remote communication tools
• A quiet home office setup and reliable high-speed internet
• High level of empathy and professionalism when supporting seniors and families

Bonus if You Have:

• Experience in the healthcare, hospice, or senior services fields
• CRM knowledge (e.g., Salesforce, HubSpot)
• Bilingual (especially Spanish) a strong plus
• Familiarity with HIPAA or handling sensitive data

What We Offer:

• Work from anywhere in the U.S.
• Flexible scheduling including part-time, evenings, and weekends
• Competitive hourly pay ($20-$28/hour based on experience)
• Paid training and clear paths for advancement
• Supportive, mission-driven team culture
• The chance to make a real difference in the lives of seniors and their families

Apply Today

Ready to join a team that puts compassion first? Submit your resume and a short cover letter explaining why youd be a great fit for Caring Transitions.