Business Process Improvement Analyst
University of Vermont
On-site
Burlington, Vermont, United States
Process Improvement/Quality Improvement
Posting Summary
The Business Process Improvement Analyst is a trusted strategic partner that identifies opportunities to enhance university business processes, develops innovative strategies and solutions—including AI and automation tools—and collaborates with stakeholders to ensure successful adoption of new procedures and systems. This role supports enterprise transformation and innovation at UVM and works closely with leadership and functional and cross-functional teams within the University Project Management Office and across the university. Key responsibilities include understanding customer needs, documenting processes, identifying improvement opportunities, and supporting project and change management. Much of this information is sensitive or confidential and requires a high degree of discretion. The analyst will serve as a liaison between technical and functional staff, assist in creating business and technical requirements, draft documentation and training materials, and support training delivery. This position is critical to UVM’s transformation strategies and aligns with the Project Management Office’s mission to enable change, foster innovation, and improve institutional effectiveness.
Desirable Qualifications
Experience with enterprise-level cloud platform implementations. Professional experience in higher education. Familiarity with project management methodologies (e.g., Waterfall, Agile). Familiarity with change management methodologies (e.g., ADKAR ) Exposure to various programming, software, and systems environments. Experience with digital transformation or enterprise technology modernization. Familiarity with AI tools for business process improvement. Experience with data visualization platforms (e.g., Power BI, Tableau). Exposure to platforms like Workday, Oracle, Salesforce, and ServiceNow.
Other Information
This position is dependent on the availability of designated transformation or systems project funding and is funded for a minimum of three years.
The Business Process Improvement Analyst is a trusted strategic partner that identifies opportunities to enhance university business processes, develops innovative strategies and solutions—including AI and automation tools—and collaborates with stakeholders to ensure successful adoption of new procedures and systems. This role supports enterprise transformation and innovation at UVM and works closely with leadership and functional and cross-functional teams within the University Project Management Office and across the university. Key responsibilities include understanding customer needs, documenting processes, identifying improvement opportunities, and supporting project and change management. Much of this information is sensitive or confidential and requires a high degree of discretion. The analyst will serve as a liaison between technical and functional staff, assist in creating business and technical requirements, draft documentation and training materials, and support training delivery. This position is critical to UVM’s transformation strategies and aligns with the Project Management Office’s mission to enable change, foster innovation, and improve institutional effectiveness.
Desirable Qualifications
Experience with enterprise-level cloud platform implementations. Professional experience in higher education. Familiarity with project management methodologies (e.g., Waterfall, Agile). Familiarity with change management methodologies (e.g., ADKAR ) Exposure to various programming, software, and systems environments. Experience with digital transformation or enterprise technology modernization. Familiarity with AI tools for business process improvement. Experience with data visualization platforms (e.g., Power BI, Tableau). Exposure to platforms like Workday, Oracle, Salesforce, and ServiceNow.
Other Information
This position is dependent on the availability of designated transformation or systems project funding and is funded for a minimum of three years.