BRIDGING THE GAP - Quality Improvement Intern

Are you ready to take the next step in your career? NEW Health, a mission driven organization dedicated to serving our community, seeks an entry level Sterilization Technician for a temporary part time position. Join us for a temporary on the job training employment opportunity to explore new skills, gain valuable experience, and discover potential career paths in a dynamic work environment.

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural Northeast Washington’s leading nonprofit primary care provider. We treat all patients with the respect they deserve while providing high quality, integrated medical, dental, behavioral health, and pharmacy services.  

 NEW Health has been named one of the best places to work in the Inland Northwest! This award from the Spokane Journal of Business is based on an analysis of our company policies, along with a confidential employee survey to evaluate workplace experience in the areas of engagement and satisfaction, including Work Life Balance, Role Satisfaction, Communication, and Workplace Culture, Training, and Technology and Development. 

Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training to retain rural youth.   

Your Career Pathway with NEW Health  

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one on one career planning. There are many paths to grow your career within NEW Health; here are some examples:  

Care Coordinator 1 > Care Coordinator 2 > Assistant Care Coordination Manager> Care Coordination Manager

Sterilization Tech > Dental Assistant Trainee > Dental Assistant > Assistant Operations Manager >   Clinic Operations Manager  

Pharmacy Assistant > Pharmacy Technician Trainee > Pharmacy Technician

QI Intern > QI Specialist > QI Manager > QI Director 

Purpose of Job:

The Quality Improvement (QI) Intern is responsible for supporting the QI Manager with the

implementation and management of quality improvement initiatives within NEW Health. This role involves collecting quality metrics data, assisting in quality improvement projects, and supporting a culture of continuous improvement.

Essential Duties and Responsibilities:

• Collect, review, and audit clinical and quality data to support incentivized and non incentivized quality measures. 
• Conduct chart audits to validate documentation accuracy, measure eligibility, and gap closure. 
• Maintain and update quality registries and reports, including cancer screenings, diabetes measures, and preventive care metrics, using predefined established templates
• Prepare standard summaries and reports using established templates supporting quality improvement initiatives.
• Assist with internal and external quality audits by gathering documentation and supporting compliance efforts. 
• Support patient outreach initiatives, including reminder calls for wellness visits and chronic disease follow ups. 
• Request missing documentation using standardized scripts 
• Perform additional quality improvement tasks and projects as assigned to support organizational quality goals.
• Performs other duties as assigned
• Travel may be required.

Minimum Qualifications:

This role requires employees to be 18 years of age or older at the start date due to clinical access and regulatory requirements.

Education/Experience: High school diploma or equivalent required. 

Skills: Strong analytical skills and proficiency in data analysis tools. Team player with excellent communication and interpersonal skills.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms, climb or balance and stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.