Bilingual Healthcare Customer Service Agent

Job Overview

We are seeking a dedicated and customer-focused Bilingual Healthcare Customer Service Agent to join our team. The ideal candidate will provide exceptional support to healthcare members, patients, and providers while delivering a positive customer experience. This role requires excellent communication skills in both English and Spanish, attention to detail, and the ability to handle healthcare-related inquiries professionally and efficiently.

Key Responsibilities

• Handle inbound and outbound customer interactions in English and Spanish.
• Assist patients, members, and healthcare providers with inquiries regarding benefits, eligibility, appointments, referrals, claims, and healthcare services.
• Accurately document customer interactions and update records within internal systems.
• Resolve customer concerns while maintaining a high level of professionalism and empathy.
• Follow established healthcare regulations, policies, and confidentiality requirements.
• Escalate complex cases when necessary and ensure timely follow-up.
• Meet quality assurance, productivity, and customer satisfaction goals.
• Collaborate with internal teams to ensure efficient issue resolution.
• Maintain up-to-date knowledge of healthcare products, services, and procedures.

Required Qualifications

• High school diploma or equivalent.
• Advanced English proficiency (B2+ to C1 level or higher).
• Excellent verbal and written communication skills in English and Spanish.
• Minimum of 6 months of customer service experience (healthcare experience preferred).
• Strong problem-solving and active listening skills.
• Basic computer skills and familiarity with CRM systems.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Preferred Qualifications

• Previous experience in healthcare customer service, medical scheduling, insurance, or healthcare support.
• Experience working in a call center or BPO environment.
• Knowledge of healthcare terminology and processes.

What We Offer

• Competitive salary of COP $2,700,000 per month.
• Stable full-time employment.
• 42-hour workweek.
• Professional development and career growth opportunities.
• Supportive and collaborative work environment.
• Ongoing training and coaching.

Apply Today!

If you are passionate about helping people, have strong bilingual communication skills, and want to build a career in the healthcare industry, we encourage you to apply for the Bilingual Healthcare Customer Service Agent position.