Assistant Wellness Manager

DUTIES & RESPONSIBILITIES

• Protects store assets by participating in periodic inventory, following established security practices/policies, and handling injuries/incidents to minimize store liability.
• Provides input in the development of operating and capital budgets for store.
• Reviews financial reports of department performance including sales, profit margin, labor, and inventory turns, and assists the Wellness Manager in meeting targets.
• Ensures that inventory and supplies are adequate for daily demand, projected high-sales days, and special events.
• Coordinates with Wellness Manager and Receiver to allocate labor strategically to ensure department margin and labor goals are met.
• Coordinates with Wellness Manger and Wellness Receiver to ensure files are updated and prices are changed accordingly. 
• Oversees and participates in sale changeovers and department resets, as needed. 
• Helps communicate plans for promotions and new items to staff, suggests new items, and helps ensure sales and promotional items are in stock.
• Participates in, and leads in the Wellness Manager’s absence, department, storewide, and other meetings.
• Follows procedures set by the Wellness Manager to ensure all department staff are regularly informed of department and individual performance regarding measurable goals (margin, weekly sales, loss prevention, etc.).
• Follows the direction of the Wellness Manager to ensure regular trainings and materials for staff, including vendor trainings.
• With the Wellness Manager, keeps department staff informed of storewide and departmental news and policy/procedural changes; helps organize and lead regular department meetings.
• Follows procedure regarding staff attendance and break polices, taking all staff and store coverage needs into account.
• Ensures guidelines for storage, handling, and display of products are followed by all department staff.
• Maintains a system of product rotation established by the Wellness Manager to ensure minimal shrink due to expirations.
• Ensures that promotional signage is accurate and current.
• Stays abreast of developments in the natural products industry.
• Maintains a high level of customer service to internal and external customers.
• Supports co-op core values and aligns with the Co-op Code of Conduct.
• Provides prompt, knowledgeable service and assists in finding items or identifying prices. 
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Other duties as assigned. 

PREREQUISITES

• High School Diploma or equivalent education or experience. 
• A minimum of two (2) years’ experience in retail management, purchasing, merchandising, and/or personnel supervision.  
• A minimum of one (1) year’s experience and familiarity with natural foods.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Demonstrates dispute resolution and conflict management skills to help maintain good customer and employee relations.
• Ability to think strategically and be vision-focused for future planning.
• Ability to lead and motivate people to perform at their peak potentials.
• Ability to manage budgets, employees, schedules, and inventory.
• Ability to develop systems to improve efficiency of workflow. 
• Must possess a high level of initiative and demonstrated ability to utilize resources effectively. 
• Excellent customer orientation with the ability to interact positively with others.
• Comfortable with sales and promoting products to customers.
• Willingness to take on responsibilities and challenges.  
• Committed to team work and collaboration.
• Views change as inevitable, good, and healthy.
• Must possess good organization and communication skills.
• Knowledge of organic food, farming, sustainability, health, and nutrition.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations. 
• Computer proficiency and familiarity with MS Office Suite.
• Available for work on a consistent and timely basis with infrequent unplanned absences.

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Ability to work in varying temperatures (approximately 20°F – 90°F). 
• Ability to stand or sit for long periods at a time. 
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds repeatedly and unassisted.
• Reliable access to transportation.