Assistant Director of Quality Improvement

Aviva Family and Children’s Services Mission Statement

Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families.

Job Summary

Under the supervision of the Director of Quality Improvement, the Assistant Director of Quality Improvement (QI) will assist in the planning, organization, and coordination of agency compliance efforts for licensure, accreditation, regulatory and governmental agency standards. The Assistant Director of QI is responsible for upholding regulations established by the Departments of Children and Family Services, Probation and Mental Health of the County of Los Angeles.

Essential Functions

• Assist in agency compliance with relevant county, state, federal and COA regulations/standards
• Conduct clinical trainings for staff including but not limited to documentation and mental health assessments
• Assist with improving department workflow systems and administrative forms
• Assist with developing department related policies and procedures as well as best practice guidelines, checklists and trainings
• Collaborate with other programs/departments to understand QI support.
• Support QI staff to maintain medical record audit readiness and participate actively during agency external audits
• Complete monthly clinical case record review to manage risk
• Complete monthly reports regarding completed case record reviews and risk assessment.
• Conduct periodic internal audits of client charts from all programs/departments with a focus on compliance, accuracy, quality and medical necessity
• Assist newly hired employees with understanding QI standards and general processes.
• Plan and conduct orientation on HIPAA, regulatory updates and or changes
• Prepare reports, supply information and organize documentation
• Serve as a resource for staff implementation of departmental Quality Management and Utilization Review
• Sensitive and responsive to the cultural differences among the agency’s client population
• Actively participate in quality improvement projects

The Assistant Director of QI will take on special projects or additional duties as assigned by the Director of Quality Improvement and/or the Chief Operating Officer.

Competency Requirements

-Highly organized

-Experience with training and orienting staff on regulatory updates

-Ability to speak, read, write and understand English

-Ability to work effectively as a member of a multi-disciplinary team

-Must have excellent oral and written communication skills

-Possess an open mind and be adaptable to handling a wide variety of tasks as they arise

-Strong time management skills

-Must have working knowledge of Council on Accreditation (COA), DMH, DCFS and Probation standards and regulations

Education and Experience

-Master’s degree in Social Work, Marriage Family Therapy or Psychology or from a regionally accredited university required

-Experience in Quality Improvement/Utilization Review/Clinical Records Programs in a hospital or mental health setting preferred

-Experience in a supervisory position preferred

Certifications/Licenses

-LMFT or LCSW issued by the Board of Behavioral Sciences or license eligible

-Valid CA driver’s license

Additional Requirements

-Tuberculosis clearance

-Department of Justice/Fingerprint clearance

-Satisfactory completion of health screening

-Proof of legal eligibility to work in the United States

-Satisfactory driving record

Delegates Authority To

N/A

Physical Demands

While performing the duties of a Clinical QI Coordinator, the employee is frequently required to sit, stand, and use their fingers to manipulate a keyboard or writing instrument. The employee is

occasionally required to walk, drive, bend, or lift objects heavier than 10 pounds. The employee is rarely required to run.

Work Environment

The work environment is primarily indoors. The noise level varies from quiet to moderate.

This Job Description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position.

Aviva Family and Children's Services at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions.