25/26 Off-Site - Interfaith Community Service - Client Navigator Intern

Interfaith Community Service - Client Navigator Intern

MODE: In-Person
SALARY: Hourly, $17.00 per hour

Time Commitment: Part Time, up to 19.5 hours a week.
Location: NW Office, 2820 W Ina Rd. Tucson, AZ 85741

PLEASE NOTE: This position is only available to active and enrolled Pima Community College students with work authorization status.

The mission of ICS is to provide pathways leading to more stable and self-sufficient lives. All positions at ICS are expected to interact with participants, volunteers, and staff in a professional manner, reflecting ICS’s Core Values Respect, Integrity, Compassion,
Collaboration, and Innovation. Volunteers and donors are integral to successful mission- delivery of ICS services. Employees are expected to interact with all volunteers and donors in a manner consistent with ICS core values.

Program: Centralized Intake
The Centralized Intake program is designed to more effectively provide assistance to clients that call to receive services and resources from ICS.

Job Description:
The Client Navigator Intern assists the Centralized Intake Coordinator by providing compassionate and professional phone support to clients calling for services or community resource information. Client Navigators are the initial phone representation of ICS and provide community resources, ICS resources, and computer-based screening for ICS services.

Job Details

• Provide information on ICS programs over the phone to clients calling for services and/or provide resource information within the community as needed
• Assess client needs using ICS computer system rubric and extensively utilize the specially designed computer program for intake screening
• Route phone calls as needed
• Provide administrative assistance to Centralized Intake staff
• Research community resources and update in-house Resource List
• Other duties as assigned
  

Qualifications

• Professional phone skills with ability to communicate compassionately, clearly, and tactfully
• Current student at Pima Community College.
• Proficiently complete in-person, zoom/video and in-office trainings & shadowing
• Exhibit strong computer skills including Microsoft Office Suite and strong ability to learn new computer skills
• Ability to handle multiple phone lines preferred
• Strong customer service skills including patience, empathy and listening with ability to communicate clearly and set appropriate conversational boundaries
• Strong skills for written communications, multi-tasking and time management
• Bilingual Spanish a plus, but not required
• Must pass a background check and obtain and maintain a level one fingerprint clearance card. All fees for this process are covered by ICS.