Basic Function and Scope of Responsibility:
Provides fitness programs, advice, and assistance to members that are free of medical concerns and are in generally good health
Supervisory Responsibility:
X No Supervisory responsibility
¨ Provides guidance, leadership, or training to other employees (no direct supervision)
¨ Directly responsible for supervising non-exempt, clerical, or office administration personnel
¨ Directly responsible for supervising exempt, professional, or technical employees
¨ Directly responsible for supervising supervisory/managerial employees
Organizational Structure:
Job title to which this position reports: Wellness Director. Assistant Wellness Director
Job titles directly reporting to this position: None
Job titles indirectly reporting to this position: None
Essential Duties and Responsibilities:
Demonstrates the proper utilization of every piece of fitness equipment, as well as provides each member with an applicable and basic workout program for all machines
Identifies potentially dangerous situations and responds proactively whenever possible
Obtains and maintains all certifications to perform their job to the standards and ideals of the YMCA
Creates connections to members and encourages members to connect to other members and staff
Provides members with information regarding: YMCA Mission Program Guide, Group Exercise Schedule, Branch Services, Building Bridges
Effectively explains to members, the benefits of working out along with orientating and motivating members to take part in additional wellness services: Equipment Orientation Process, Fitlinxx or Fitness Advisor Process, Fitness Evaluation Process, Personal Training, Group Exercise classes, Wellness socials
Follows all YMCA policies and procedures, and display interest and enthusiasm
Actively promotes, supports and participates in the YMCA wellness center activities and functions
Maintains a positive, safe, nurturing, non-threatening enviorment
Tracks assigned participants’ after members join and take appropriate action to ensure member retention and participation, including but not limited to phone calls, follow-up appointments, post cards, etc
Attends all staff meetings
Other duties as required
Customer Service Standards:
Staff Engagement:
Be in proper uniform with name tags to be easily identified
Engage members with new workout tips and techniques that are appropriate for them
Facility Excellence:
I will be informed on programs and offerings from the other service areas.
I will ensure that all equipment is clean and functional. Repairs will be made within 24 hours with related communication posted.
Show:
I will recognize all members’ personal accomplishments in an appropriate fashion
I will help members to stay engaged and follow-up with members that are at risk
Education, Certification, Skills, and Experience:
High school diploma or GED
BA/BS is exercise science or related field preferred
CPR/First Aid
AED
YMCA Healthy Lifestyles
YMCA Personal Training
OSHA
National certification in strength training (ACE; ACSM; YMCA; Etc...)
Must be able to communicate clearly with participants
Knowledge of equipment maintenance
Must display an outgoing personality, enabling him/her to relate well to members
Must be a team player helping-out in other areas as required, incorporating the core values of caring, honesty, respect, and responsibility
YMCA Leadership Certification:
Position requires ongoing progress towards Leader Certification
Working Conditions:
Must be able to bend, sit, stand, or pick-up at least 35 pounds