Telehealth Consultant (Sales) - 45952240168

Telehealth Consultant (Sales)

Location: Remote — South Africa (supporting UK-based client)
Compensation: USD $1,500 per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Industry: Dental / Healthcare (Cosmetic, Implants & Restorative Dentistry)
Schedule: 4 weekdays + 1 rotating weekend day | 10:00–18:00 UK or 12:00–20:00 UK | 40 hours per week

About the Company

Our client is a leading dental and cosmetic practice based in the UK, specialising in implants, dentures, and full smile restorations. The clinic blends world-class dental expertise with a luxury patient experience and advanced digital workflows.

As part of their continued growth, they are expanding their telehealth and patient coordination team by hiring skilled professionals in South Africa to help manage consultations, patient engagement, and lead conversion for UK-based clients.

Role Overview

As a Telehealth Consultant (Sales), you’ll serve as the first point of contact for patients exploring dental treatments. This role blends empathy, active listening, and consultative sales — helping patients identify the best treatment options, scheduling appointments, managing follow-ups, and ensuring a seamless virtual experience.

Key Responsibilities

Lead Management

• Manage and nurture patient leads within the CRM.
   
• Reach out to new inquiries, assess needs, and schedule consultations.
   
• Advise on suitable treatment options based on patient goals.
   

Consultative Sales

• Engage with potential patients to understand their concerns and desired outcomes.
   
• Ask thoughtful, open-ended questions to uncover true needs.
   
• Recommend appropriate dental solutions (implants, dentures, cosmetic treatments).
   

Scheduling & Call Handling

• Handle both inbound and outbound patient calls.
   
• Schedule and coordinate appointments for exams and treatments.
   
• Maintain daily call logs and lead activity updates.
   

Payments & Follow-ups

• Process deposits and payments as required.
   
• Conduct follow-up calls to confirm appointments and gauge satisfaction.
   
• Document all interactions accurately in the CRM.
   

Team Collaboration

• Work closely with the UK operations and virtual call agent teams.
   
• Provide regular progress reports and conversion updates.
   
• Contribute to a collaborative, patient-centered team culture.

Key Requirements

Experience

• Prior experience in telesales, telehealth, or medical/dental sales strongly preferred.
   
• Proven background in consultative or service-based sales.
   
• Experience with CRM systems (e.g. HubSpot, Salesforce) required.
   

Skills

• Excellent English communication (neutral accent).
   
• Strong listening and problem-solving abilities.
   
• Highly organized with strong follow-up discipline.
   
• Confident, empathetic, and persuasive phone presence.
   

Other Requirements

• Based in South Africa with reliable internet and a quiet workspace.
   
• Comfortable working UK business hours (including one weekend day).
   
• Professional handling of confidential patient and payment information.

What’s in It for You

• Compensation: USD $1,200 – $1,800 per month (base)
   
• Flexibility: 100% remote role with a supportive virtual team
   
• Growth: Opportunities to develop within an expanding UK healthcare group
   
• Impact: Help transform patient experiences through accessible, modern telehealth care