Technical Support Analyst, Electronic Medical Records
Northern HealthReference Number: 53966: Technical Support Analyst, Electronic Medical Records
Employment Type: On Going Full Time (FT)
Location: Northern Health (All Campuses)
About Northern Health:
As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.
Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.
Northern Health are seeking applications from motivated and suitably experienced EMR Technical Support Analysts to join the Electronic Medical Records (EMR) - Digital Health team at Northern Health
Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.
Services are provided through our six main campuses:
Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.
About the Role:
The EMR Technical Support Analyst is responsible for providing technical support and maintenance for EMR device integration and associated infrastructure, including ECG, Vitals Link, BMDI connectivity, and the 724 Downtime Viewer.
The role is responsible for troubleshooting and resolving technical issues, managing and coordinating technical incidents across the organisation, and escalating complex matters to the EMR Technical Device Analyst where required.
Working collaboratively with key stakeholders, the analyst ensures the ongoing availability, reliability, and performance of EMR systems through proactive infrastructure maintenance, incident management, and participation in an on-call support roster.
To be successful in this role you will have:
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Work closely with Biomedical Engineering, ICT and NH stakeholders to support and maintain current EMR systems and future developments
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Participate in EMR user onboarding and administration
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Support and trouble shoot EMR 724 downtime solution
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Peripheral integration with EMR (WOW – workstation on wheels, label, script and plain paper printers) and perform asset management
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Work closely with medical device vendors including Philips, GE, Baxter regarding gateways and device integration
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Cerner Olympus and LightsOn administration to ensure environment stability and consistency
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Citrix administration and troubleshooting
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Assist Associate Director EMR Operations with domain and application management
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Assist with maintaining technical documentation design and diagrams
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Support EMR technical implementation, testing and troubleshooting activities as required
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Work in partnership with the technology vendors to undertake application testing
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Participate in office and after hours business as usual support including EMR project go live implementations
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Owner of on-premise and cloud application including infrastructure that is outside the scope of the Northern Health Biomedical Engineering and ICT teams
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Responsible for EMR technical related issues, and engage Biomedical Engineering, ICT or external vendors such as HTS (Health Technology Services) and Oracle Health as required
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Provide support for building, testing and training materials and activities
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Work closely with other EMR and ICT team members regarding HTS/Oracle Health technology and infrastructure changes
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Assist with the coordination of planning for system outages, upgrade and system interruptions
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Participate in post implementation of reviews for relevant critical EMR incidents and outages
Next Steps . . .
If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.
For further details, please refer to the Position Description. Alternatively, you can contact Thomas Ko - Associate Director EMR Operations, thomas.ko@nh.org.au.
Applications close Thursday 13 August 2026.
Why work at the Northern Health?
NH offer a range of benefits which support and reward staff both personally and professionally.
Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.
- Health and Wellbeing programs, including our new ‘Thrive’ program
- Flexibility in the workplace and extra leave options and support
- An inclusive and culturally safe space
- Access to salary packaging & EAP
- Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)
Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.