Systems Support Analyst - Oracle Health Software Support

Description

Systems Analyst II – Oracle Health Clinical Platforms

Oracle Health is seeking a Systems Analyst II to provide frontline support for our clinical platforms, with a focus on Cloud Sepsis and Legacy Chart Search. This role supports Linux-based, pull-driven data processing systems and requires a strong blend of technical troubleshooting, systems coordination, and stakeholder communication. The Systems Analyst II will play a critical role in ensuring system reliability, timely issue resolution, and operational continuity.

Key Responsibilities

• Deliver Tier 1 and Tier 2 application and infrastructure support for Linux-based platforms, including Cloud Sepsis and Legacy Chart Search.

• Monitor, triage, and resolve support tickets related to data pull pipelines and platform dependencies.

• Coordinate and participate in testing and validation activities during upgrades, code deployments, and configuration changes.

• Document bugs, operational issues, and resolutions using Jira or equivalent tools, and track progress with IT, development, and hosting teams.

• Maintain and audit role-based access controls in alignment with organizational policies.

• Provide end-user training and support, including troubleshooting guidance and system functionality education.

• Represent platform users in technical forums, operational reviews, and cross-functional working sessions.

• Assist with log analysis, data flow validation, and infrastructure health checks as directed.

 

Responsibilities

Qualifications

• Experience supporting Linux-based systems and troubleshooting application/infrastructure dependencies.

• Familiarity with ticketing systems (e.g., Jira, ServiceNow) and technical documentation.

• Strong analytical and problem-solving skills with the ability to manage multiple priorities.

• Effective written and verbal communication skills for both technical and non-technical audiences.

• Experience collaborating with developers, infrastructure teams, and system end-users.

• (Preferred) Background in healthcare IT, clinical platforms, or data processing environments.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2